p.1
Benefits of Interpersonal Communication
What are the personal benefits of studying interpersonal communication?
Relationships develop, are maintained, and sometimes destroyed through interpersonal interactions.
p.12
Nonverbal Communication and Its Importance
What is nonverbal communication?
Communication without words.
p.4
Cultural Influences on Communication
What demographic changes are influencing cultural diversity?
Increase in cultural diversity due to new citizens from Latin and South America, Africa, and internet dating.
p.5
Differences in Individual and Collective Cultures
What is ethnic identity?
A commitment to the ways and beliefs of your culture.
p.5
Differences in Individual and Collective Cultures
How is success measured in collective cultures?
Success is measured through contributions to the group.
p.14
Nonverbal Communication and Its Importance
What does slouching indicate in terms of posture?
It suggests 'I don’t care.'
p.9
Listening Skills and Stages
What is the main task in Stage Four: Evaluating?
To resist evaluation and distinguish facts from opinions.
p.14
Nonverbal Communication and Its Importance
How can nonverbal messages express emotions?
Through facial expressions, posture, gestures, and eye movement.
p.3
Principles of Interpersonal Communication
What does it mean that communication is inevitable?
You are always communicating, whether verbally or non-verbally.
p.8
Cultural Influences on Communication
What are the two significant barriers caused by ethnocentrism?
Grouping a person into a class and responding negatively to that person.
p.6
Differences in Individual and Collective Cultures
What characterizes high-power-distance cultures?
Significant differences in power between people, where students are subordinate to teachers and relationships occur within cultural class hierarchies.
p.7
Intercultural Communication Guidelines
Why is it important to recognize differences in intercultural communication?
To understand variations within culturally different groups and meanings.
p.8
Listening Skills and Stages
What is a good practice to enhance understanding while listening?
Asking questions and paraphrasing.
p.12
Assertiveness and Communication Styles
What does it mean to be assertive?
Being willing to speak your mind and welcoming others to do the same.
p.9
Listening Skills and Stages
What is the focus of Stage 3: Remembering in communication?
Applying what you heard and reconstructing memories based on understanding.
p.14
Nonverbal Communication and Its Importance
What does the teacher's gesture of pointing to a student signify?
It indicates that it is the student's turn to talk.
p.13
Nonverbal Communication and Its Importance
What are examples of tie signs in friendships?
Side hugs and high fives.
p.3
Principles of Interpersonal Communication
What characterizes communication as a series of punctuated events?
It is a continuous transaction with no clear start or end.
p.7
Cultural Influences on Communication
What type of communication rules do low-ambiguity-tolerant cultures adhere to?
Clear-cut communication rules.
p.7
Cultural Influences on Communication
What do cultures high in indulgence emphasize?
Gratification of desires and having fun.
p.10
Verbal Messages and Their Principles
What does 'Message Meanings are in people' imply?
Each person interprets messages differently based on their social and cultural perspectives; meaning is created, not just received.
p.6
Differences in Individual and Collective Cultures
What defines low-power-distance cultures?
Power is more evenly distributed, students are encouraged to challenge professors, and there is less emphasis on hierarchy in friendships.
p.6
Cultural Influences on Communication
What characterizes high-ambiguity-tolerant cultures?
They feel little threatened by uncertainty and encourage different approaches and perspectives.
p.11
Principles of Interpersonal Communication
What is the difference between positive face and negative face?
Positive face uses kind language and compliments to be seen positively, while negative face uses indirect messages to respect independence.
p.4
Cultural Influences on Communication
What is the current goal regarding cultural differences?
Coexistence and respect for people from other cultures.
p.9
Verbal Messages and Their Principles
What are verbal messages?
Messages sent through oral or written words.
p.13
Nonverbal Communication and Its Importance
What is nonverbal immediacy?
Maintaining physical closeness, eye contact, and smiling to convey interest and attention.
p.14
Nonverbal Communication and Its Importance
What is deception bias?
It causes you to assume that a person is lying.
p.1
Principles of Interpersonal Communication
What is the first principle of interpersonal communication?
Mindfulness - being aware and open to new information and points of view.
p.3
Principles of Interpersonal Communication
Why is communication considered irreversible?
You cannot take back what has been said, and electronic messages are hard to destroy.
p.3
Cultural Influences on Communication
What distinguishes race from ethnicity?
Race is biological, while ethnicity involves common geographical heritage, language, and religion.
p.7
Cultural Influences on Communication
What is a characteristic of cultures high in restraint?
They emphasize curbing and regulating pleasures.
p.2
Principles of Interpersonal Communication
What does it mean that interpersonal communication is ambiguous?
Words can be interpreted differently by different people.
p.6
Differences in Individual and Collective Cultures
What are the characteristics of masculine cultures?
They emphasize assertiveness, ambition, competition, and material success, and are more likely to confront others to resolve differences.
p.6
Cultural Influences on Communication
How does the work environment differ in Sweden compared to Japan?
Sweden focuses on collaboration, work-life balance, and employee well-being, while Japan emphasizes ambition, long working hours, and material success.
p.13
Nonverbal Communication and Its Importance
What role do nonverbal messages play in managing impressions?
They shape how people perceive us, such as being liked through smiling or being believed through appropriate body language.
p.14
Nonverbal Communication and Its Importance
What is truth bias?
It causes you to assume that a person is telling the truth based on your relationship with them.
p.13
Nonverbal Communication and Its Importance
What is the function of nonverbal messages in structuring conversations?
They provide cues that regulate interaction and guide who is speaking.
p.1
Principles of Interpersonal Communication
What does the continuum principle in interpersonal communication refer to?
It ranges from extremely casual (impersonal) to extremely intimate (interpersonal).
p.1
Principles of Interpersonal Communication
What is an example of the transactional nature of interpersonal communication?
A conversation between students might change when they see the teacher walk by and start to eavesdrop.
p.2
Principles of Interpersonal Communication
How can social media influence interpersonal communication?
It affects how others are seen.
p.12
Verbal Messages and Their Principles
What is lying?
The act of sending messages with the intention of deceiving another person.
p.8
Listening Skills and Stages
What should you avoid assuming during the understanding stage?
That you understand the message without clarification.
p.8
Cultural Influences on Communication
What can help in anticipating culture shock?
Reducing your ethnocentrism.
p.11
Nonverbal Communication and Its Importance
How do nonverbal messages contribute to metacommunication?
They convey feelings about a message without needing to verbalize them, such as through the use of emojis.
p.4
Cultural Influences on Communication
How is communication culture-specific?
What proves effective in one culture may be ineffective in another, especially in business contexts.
p.9
Listening Skills and Stages
What is false memory syndrome?
When people believe something happened that didn't, as the brain fills in gaps.
p.9
Listening Skills and Stages
What are the two parts of Stage Five: Responding?
Immediate Feedback and Delayed Feedback.
p.5
Differences in Individual and Collective Cultures
What is the primary goal in individual cultures?
The goal of the individual is the most important.
p.5
Differences in Individual and Collective Cultures
Give an example of collective culture in a workplace.
A South Korean team leader checks in with all members to ensure everyone's input is considered.
p.1
Principles of Interpersonal Communication
What does the transactional principle of interpersonal communication emphasize?
It is a process where elements are interdependent, mutually influence each other, and evolve over time.
p.7
Cultural Influences on Communication
What is a characteristic of long-term-oriented cultures regarding marriage?
Marriage is viewed as a practical arrangement.
p.2
Principles of Interpersonal Communication
What is an example of using interpersonal communication to relate?
Tagging a friend in a post that relates to them.
p.7
Intercultural Communication Guidelines
What is intercultural communication?
Communication between people of different cultures, beliefs, values, and behaviors.
p.12
Verbal Messages and Their Principles
What is self-enhancement deception?
Lying to make yourself look good, like tweaking a resume.
p.8
Cultural Influences on Communication
How can you adjust your communication to different cultures?
By being aware of and reducing ethnocentrism.
p.11
Principles of Interpersonal Communication
What are onymous messages?
Messages where the author or sender is clearly identified, such as face-to-face conversations or emails.
p.4
Economic Interdependence
Why is communication important for economic stability?
Because our economic lives are increasingly connected to and dependent upon different cultures.
p.5
Cultural Influences on Communication
What is acculturation?
The process of learning the rules and norms of a culture different from your native culture.
p.14
Nonverbal Communication and Its Importance
What nonverbal behaviors may indicate someone is lying?
Touching their hair, neck, or face, and showing anxiety.
p.5
Cultural Influences on Communication
What characterizes low-context cultures?
Direct and clear communication, less emphasis on relationships, and more likely to criticize openly.
p.3
Principles of Interpersonal Communication
What does it mean that communication is unrepeatable?
You will not get the same reaction from people every time.
p.3
Cultural Influences on Communication
What are social constructs?
Classifications created by society, such as race and ethnicity, used to reward groups.
p.3
Cultural Influences on Communication
What is the importance of culture in interpersonal communication?
Culture shapes how individuals interact and understand each other.
p.10
Verbal Messages and Their Principles
Can you give an example of denotative and connotative meanings?
The word 'church' has a denotative meaning related to a place of worship, but its connotative meaning might evoke feelings of relief.
p.6
Differences in Individual and Collective Cultures
What defines feminine cultures?
They emphasize compromise, negotiation, quality of life, close interpersonal relationships, and care for the group rather than competition.
p.12
Verbal Messages and Their Principles
What is antisocial deception?
Lying to harm someone, such as making up a lie to get a coworker fired.
p.11
Principles of Interpersonal Communication
Why is politeness important in communication?
It is desirable across most cultures and is crucial in business interpersonal interactions to avoid offending others.
p.4
Communication Technology and Cultural Interaction
How has communication technology impacted intercultural interaction?
It makes news from foreign countries easily accessible and facilitates communication through platforms like WhatsApp and Zoom.
p.9
Listening Skills and Stages
What should you focus on during the responding stage?
Focus on the other person and avoid thought-completing listening.
p.13
Nonverbal Communication and Its Importance
How do electronic communications utilize nonverbal messages?
Through emoticons, smileys, and emojis, especially when not face-to-face.
p.1
Principles of Interpersonal Communication
How does mindfulness affect interpersonal communication?
It varies in mindfulness, requiring awareness and openness to new perspectives.
p.3
Cultural Influences on Communication
How is gender defined in the context of culture?
Gender is self-defined based on what boys and girls learn from their culture.
p.10
Verbal Messages and Their Principles
What are denotative and connotative meanings?
Denotative meaning is the dictionary definition, while connotative meaning is the subjective or emotional interpretation of a word.
p.12
Verbal Messages and Their Principles
What is prosocial deception?
Lying to achieve some good, such as telling a friend she looks good in a dress.
p.10
Verbal Messages and Their Principles
Provide an example of varying levels of abstraction.
The word 'entertainment' is general, while specific examples include 'Beyonce,' 'Money Heist,' or 'Suits.'
p.12
Assertiveness and Communication Styles
What are the steps to become more assertive?
Analyze assertive communication, rehearse assertiveness, describe the problem, state how it affects you, propose solutions, and confirm understanding.
p.11
Benefits of Interpersonal Communication
What is a benefit of anonymous messaging?
It can encourage honesty and allow people to voice unpopular opinions.
p.4
Cultural Influences on Communication
What is enculturation?
The process through which you learn the culture into which you're born.
p.13
Principles of Interpersonal Communication
How do nonverbal messages interact with verbal messages?
It's not what you say, it's how you say it; verbal and nonverbal should align.
p.5
Cultural Influences on Communication
How does acculturation affect personal greetings?
One may need to adapt from cultural practices like kissing on the cheek to handshakes in a different culture.
p.5
Cultural Influences on Communication
What characterizes high-context cultures?
Emphasis on face-saving, relationship value, and non-verbal cues.
p.8
Cultural Influences on Communication
What is ethnocentrism?
The tendency to evaluate a culture's values, beliefs, and behaviors as superior and those of other cultures as inferior.
p.2
Principles of Interpersonal Communication
How can interpersonal communication be used to influence behavior?
Through platforms like Rate My Professor.
p.7
Intercultural Communication Guidelines
What is one guideline for effective intercultural communication?
Educating yourself about different cultures.
p.2
Principles of Interpersonal Communication
What does the relationship dimension of interpersonal communication indicate?
The nature of the relationship between the people communicating.
p.11
Principles of Interpersonal Communication
What is metacommunication?
Communication about communication, important for clarifying patterns between individuals.
p.9
Listening Skills and Stages
How can different perspectives affect memory recall?
Watching the same movie can lead to different meanings, prompting reevaluation of perspectives.
p.9
Listening Skills and Stages
What is an example of a fallacious reasoning in evaluation?
Bandwagon reasoning, where something is claimed true because many people say it is.
p.13
Nonverbal Communication and Its Importance
How do nonverbal messages help form relationships?
Through tie signs that communicate relationship status, such as handshakes for professional relationships or kisses for romantic ones.
p.1
Benefits of Interpersonal Communication
What are the professional benefits of studying interpersonal communication?
Important for interviews, job fairs, and leading meetings; communication is more important than job-specific skills.
p.14
Nonverbal Communication and Its Importance
How can nonverbal messages hide emotions?
By smiling while feeling scared or worried during a presentation.
p.3
Cultural Influences on Communication
How is culture defined in the context of communication?
As a specialized lifestyle of a group passed on through communication, not genetics.
p.10
Verbal Messages and Their Principles
How can misalignment in messages create confusion?
If verbal and nonverbal messages do not align, it can lead to misunderstandings, as in the example of a friend saying 'I am fine' with a sad tone.
p.2
Principles of Interpersonal Communication
What does the content dimension of interpersonal communication refer to?
The actual information being communicated.
p.2
Principles of Interpersonal Communication
Give an example of the content and relationship dimensions in communication.
A parent telling a child to clean their room (content) reflects the authority of the parent (relationship).
p.2
Principles of Interpersonal Communication
How can playing games together serve as a form of interpersonal communication?
It allows for interaction and bonding.
p.11
Principles of Interpersonal Communication
What are anonymous messages?
Messages where the author or sender is not identified, like those on Reddit or anonymous letters.
p.14
Nonverbal Communication and Its Importance
What is the importance of decoding nonverbal messages?
It helps to decipher true emotions we or others are feeling.
p.10
Verbal Messages and Their Principles
What does it mean that messages are packaged?
Verbal and nonverbal messages reinforce or support each other; they should align to create a clear and coherent message.
p.6
Cultural Influences on Communication
How do business negotiations differ between Saudi Arabia and Germany?
In Saudi Arabia, discussions are largely non-verbal and rely on subtle cues and relationship-building, while in Germany, negotiations are conducted through clear and detailed written contracts with little reliance on non-verbal communication.
p.8
Listening Skills and Stages
What should you focus on during the receiving stage of listening?
Attention to detail and avoiding distractions.
p.10
Verbal Messages and Their Principles
What does abstraction refer to in messages?
Abstraction is the degree to which messages are general or specific; effective messages can include words at any level of abstraction.
p.12
Verbal Messages and Their Principles
What is selfish deception?
Lying to protect yourself.
p.12
Nonverbal Communication and Its Importance
What are the benefits of studying nonverbal communication?
Understanding nonverbal cues can enhance interpersonal interactions and improve communication effectiveness.
p.11
Benefits of Interpersonal Communication
What is a disadvantage of anonymous messaging?
It may lead to a lack of accountability and potential misuse of the anonymity.
