p.2
Management Functions: Planning, Organizing, Leading, Controlling
What do managers do?
They plan, organize, lead, and control organizational resources and activities.
p.2
Definition and Importance of Management
Why is it important to study management?
To understand how to effectively lead organizations and improve efficiency and effectiveness.
p.6
Roles and Responsibilities of Managers
Who are managers?
Individuals responsible for planning, organizing, leading, and controlling resources within an organization.
p.9
Roles and Responsibilities of Managers
Who are managers?
Individuals responsible for planning, organizing, leading, and controlling an organization's resources.
p.2
Roles and Responsibilities of Managers
Who are managers?
Individuals who are responsible for overseeing and coordinating the work of others.
p.2
Definition and Importance of Management
What is management?
The process of planning, organizing, leading, and controlling resources to achieve specific goals.
p.2
Factors Reshaping Management Practices
What factors are reshaping and redefining management?
Technological advancements, globalization, and changing workforce dynamics.
p.7
Characteristics of Organizations
What is a common characteristic of organizations?
A deliberate arrangement of people brought together to accomplish a specific purpose.
p.8
Characteristics of Organizations
What is one characteristic of organizations?
Organizations have a structured hierarchy.
p.9
Definition and Importance of Management
What is the purpose of goals in an organization?
To express the organization's purpose and guide its activities.
p.39
Factors Reshaping Management Practices
Why is innovation considered risky for managers?
Because nothing is more risky than not innovating.
p.13
Roles and Responsibilities of Managers
What is the role of middle managers?
They manage other managers and represent levels of management between first-line supervisors and top management.
p.14
Roles and Responsibilities of Managers
What is the role of first-line managers?
They direct nonmanagerial employees and are responsible for day-to-day activities.
p.33
Definition and Importance of Management
Why is studying management important?
It helps individuals understand how to effectively organize, lead, and control resources to achieve organizational goals.
p.15
Definition and Importance of Management
What is management?
Management is the process of planning, organizing, leading, and controlling resources to achieve specific goals.
p.16
Definition and Importance of Management
What is management?
The process of getting things done effectively and efficiently, with and through people.
p.20
Management Functions: Planning, Organizing, Leading, Controlling
What are the four management functions?
Planning, Organizing, Leading, Controlling.
p.37
Factors Reshaping Management Practices
What is a significant challenge managers face today?
Dealing with global economic uncertainties.
p.38
The Role of Customers and Innovation in Management
How do employee attitudes affect customer satisfaction?
Employee attitudes and behaviors play a big role in customer satisfaction.
p.30
Roles and Responsibilities of Managers
What do informational roles in management entail?
Collecting, receiving, and disseminating information.
p.17
Management Functions: Planning, Organizing, Leading, Controlling
Can an organization be efficient but not effective?
Yes, an organization can optimize resources but fail to meet its goals.
p.31
Roles and Responsibilities of Managers
What is the focus of the management roles approach?
It emphasizes the various roles that managers play within an organization.
p.16
Definition and Importance of Management
What does efficiency in management refer to?
Doing things right; it concerns the relationship between inputs and outputs.
p.18
Skills Required for Effective Management
What skills are essential for effective management?
Leadership, communication, decision-making, and problem-solving skills.
p.40
Definition and Importance of Management
What is the primary focus of Business Management?
To oversee and coordinate business activities effectively.
p.32
Skills Required for Effective Management
What are conceptual skills in management?
The ability to analyze and diagnose complex situations to facilitate good decision-making.
p.27
Differences Between Managers and Nonmanagerial Employees
What is the most important difference between profit and not-for-profit organizations?
Measuring performance, profit, or the 'bottom line.'
p.27
Roles and Responsibilities of Managers
What do managers in not-for-profit organizations need to secure?
Legitimacy for their organization’s existence.
p.32
Skills Required for Effective Management
What type of knowledge do middle and lower-level managers require?
Specialized knowledge in areas like marketing, human resources, IT, etc.
p.37
Factors Reshaping Management Practices
What are some factors reshaping management?
Changing workplaces, changing workforce, changing technology, and global economic uncertainties.
p.17
Management Functions: Planning, Organizing, Leading, Controlling
What is the main difference between efficiency and effectiveness?
Efficiency refers to doing things right, while effectiveness refers to doing the right things.
p.21
Management Functions: Planning, Organizing, Leading, Controlling
What does planning in management involve?
Defining an organization’s goals, establishing an overall strategy for achieving those goals, and developing plans to coordinate activities.
p.16
Definition and Importance of Management
What does effectiveness in management mean?
Doing the right things, which translates into goal attainment in an organization.
p.26
Characteristics of Organizations
How is the job structure of a large firm's manager different from that of a small firm's manager?
The large firm's manager's job is more structured and formal.
p.23
Roles and Responsibilities of Managers
How does the level in the organization affect managerial roles?
Different levels may have varying responsibilities and decision-making authority.
p.23
Roles and Responsibilities of Managers
What is the difference in managerial roles between profit and not-for-profit organizations?
Profit organizations focus on financial performance, while not-for-profits prioritize mission fulfillment.
p.30
Roles and Responsibilities of Managers
What are the three primary headings of management roles?
Interpersonal roles, Decisional roles, and Informational roles.
p.30
Roles and Responsibilities of Managers
What do interpersonal roles in management involve?
Involving people (subordinates and persons outside the organization) and ceremonial duties.
p.21
Management Functions: Planning, Organizing, Leading, Controlling
What is the purpose of organizing in management?
Determining what tasks are to be done, who is to do them, how the tasks are grouped, who reports to whom, and where decisions are to be made.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What is the primary purpose of controlling in management?
To ensure that things are going as they should by monitoring the organization’s performance.
p.34
Definition and Importance of Management
Why is it important to study management?
Because we all have a vested interest in improving the way organizations are managed.
p.25
Impact of Organizational Size on Management
What aspect of the organization is highlighted?
Size of the Organization.
p.14
Types of Managers and Their Titles
What are some common titles for first-line managers?
Supervisors, shift managers, etc.
p.17
Management Functions: Planning, Organizing, Leading, Controlling
How is efficiency measured?
By the ratio of output to input, focusing on resource utilization.
p.18
Roles and Responsibilities of Managers
What is one key responsibility of managers?
To make strategic decisions that guide the organization.
p.17
Management Functions: Planning, Organizing, Leading, Controlling
Can an organization be effective but not efficient?
Yes, an organization can achieve its goals but use excessive resources.
p.32
Skills Required for Effective Management
What are technical skills in management?
Possessing expert job knowledge to perform work tasks.
p.24
Roles and Responsibilities of Managers
What is the main difference in managerial roles as managers move up in an organization?
They do more planning and less direct overseeing of others.
p.13
Roles and Responsibilities of Managers
Who do middle managers manage?
Other managers and possibly some nonmanagerial employees.
p.13
Roles and Responsibilities of Managers
What is a key responsibility of middle managers?
Translating the goals set by top management into specific details.
p.9
Definition and Importance of Management
How are goals achieved in an organization?
Through the efforts of people.
p.27
Roles and Responsibilities of Managers
What is a key similarity between managers in profit and not-for-profit organizations?
Both make decisions, set objectives, and create workable organization structures.
p.35
Definition and Importance of Management
Do you need to aspire to be a manager to benefit from a management course?
No, you can gain something valuable from a course in management regardless of your aspirations.
p.10
Differences Between Managers and Nonmanagerial Employees
Do managers have work duties unrelated to overseeing others?
Yes, they may have work duties not related to overseeing others.
p.26
Roles and Responsibilities of Managers
What is the most important role of a small business manager?
Spokesperson (outwardly focused).
p.39
Factors Reshaping Management Practices
What do managers need to understand about innovation?
What, when, where, how, and why innovation can be fostered and encouraged.
p.18
Management Functions: Planning, Organizing, Leading, Controlling
What is the primary role of managers?
To plan, organize, lead, and control organizational resources.
p.17
Management Functions: Planning, Organizing, Leading, Controlling
How is effectiveness measured?
By the degree to which objectives are achieved, focusing on outcomes.
p.11
Differences Between Managers and Nonmanagerial Employees
What is a key difference between managers and nonmanagerial employees?
Managers direct the activities of other people in the organization.
p.10
Differences Between Managers and Nonmanagerial Employees
How do nonmanagerial employees contribute to the organization?
They work directly on a job or tasks.
p.27
Roles and Responsibilities of Managers
What do managers in both types of organizations develop to implement programs?
Internal political support.
p.26
Roles and Responsibilities of Managers
How does the role of a manager differ between small and large organizations?
In a large organization, the manager focuses on resource allocation, while in a small business, the manager acts as a spokesperson.
p.23
Factors Reshaping Management Practices
How do national borders impact management practices?
Cultural, legal, and economic differences can affect management strategies and operations.
p.39
Factors Reshaping Management Practices
What is one of the key responsibilities of managers regarding innovation?
Managers must not only be innovative but also foster innovation in others.
p.33
Skills Required for Effective Management
What skills can be developed by studying management?
Skills such as leadership, decision-making, problem-solving, and strategic thinking.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What does leading involve in management?
Motivating employees, directing activities, selecting communication channels, and resolving conflicts.
p.14
Roles and Responsibilities of Managers
What is the primary responsibility of team leaders?
To manage the activities of a work team.
p.33
Factors Reshaping Management Practices
What is a key benefit of understanding management principles?
It enables individuals to navigate and adapt to changes in the business environment.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
How should actual performance be assessed in the controlling process?
By comparing it with previously set goals.
p.32
Skills Required for Effective Management
What interpersonal skills do managers need?
The ability to work well with others, communicate, motivate, and mentor.
p.40
Characteristics of Organizations
Where is the Campus de Campolide located?
1070-312 Lisboa, Portugal.
p.18
Roles and Responsibilities of Managers
How do managers contribute to an organization?
By coordinating activities and ensuring that goals are met efficiently and effectively.
p.16
Definition and Importance of Management
What is the goal of management in terms of efficiency?
Minimizing resource costs while achieving the desired output.
p.28
Factors Reshaping Management Practices
Why might management concepts differ in countries outside of free-market democracies?
Because of significant differences in economic, political, social, or cultural environments.
p.10
Differences Between Managers and Nonmanagerial Employees
What is a key responsibility of managers?
Directing and overseeing the activities of others.
p.40
Roles and Responsibilities of Managers
What is the email address for Carlos Tam?
carlosvai@novaims.unl.pt.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What are the key components of the controlling process?
Monitoring, comparing, and correcting.
p.10
Differences Between Managers and Nonmanagerial Employees
What is a primary distinction between managers and nonmanagerial employees?
Managers oversee others' work, while nonmanagerial employees do not.
p.32
Skills Required for Effective Management
What is political adeptness in management?
The ability to establish the right connections to obtain needed resources for their groups.
p.28
Factors Reshaping Management Practices
What may need to be modified when working with countries like India or China?
Management concepts, due to differing economic, political, social, or cultural environments.
p.9
Characteristics of Organizations
What role does structure play in an organization?
It defines and limits the behavior of its members.
p.34
Definition and Importance of Management
How do we interact with organizations in our daily lives?
We interact with them every day.
p.27
Differences Between Managers and Nonmanagerial Employees
Is making a profit the primary focus for not-for-profit organizations?
No, making a profit for the 'owners' is not the primary focus.
p.26
Characteristics of Organizations
What is the organizational design like in small businesses?
Less complex and structured.
p.34
Definition and Importance of Management
What can happen to poorly managed organizations?
They often experience a declining customer base and reduced revenues.
p.32
Skills Required for Effective Management
What type of knowledge do top-level managers need?
Knowledge of the industry.
p.26
Characteristics of Organizations
What is the definition of a small business?
An independently owned and operated profit-seeking enterprise with fewer than 250 employees (EU) or fewer than 500 employees (USA).
p.26
Management Functions: Planning, Organizing, Leading, Controlling
How does control in small businesses typically operate?
It relies more on direct observation.
p.23
Roles and Responsibilities of Managers
What factors influence what managers do?
Level in the organization, size of the organization, profit vs. not-for-profit, and national borders.
p.26
Management Functions: Planning, Organizing, Leading, Controlling
How is planning approached in small businesses compared to large organizations?
Planning is less carefully orchestrated in small businesses.
p.23
Roles and Responsibilities of Managers
Why does the size of the organization matter for managers?
Larger organizations may require more complex management structures and processes.
