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Emotional Intelligence (EI) Definition
What is Emotional Intelligence (EI) defined as?
An individual’s alertness to their own emotions and the emotions of others, along with the capacity to manage them and act appropriately.
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Dimensions of Emotional Intelligence
What are the four dimensions of Emotional Intelligence (EI) measured in healthcare staff?
Self-awareness, Self-management, Social awareness, Relationship management.
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Dimensions of Emotional Intelligence
What relationship did Yamani et al. study in the faculty of medicine?
The relationship between emotional intelligence and job stress.
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Relationship Between EI and Communication Skills
What significant relationship was found in the study?
A significant relationship between the total score of EI and communication skills (Pearson correlation coefficient = 0.589, P < 0.001).
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Ethical Considerations in Research
What ethical consideration was taken in the study?
All names remained confidential and the study was approved by the Ethics Committee of Shiraz University of Medical Sciences.
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Statistical Analysis and Results
What was the mean total score of communication skills in the study?
96.80 ± 11.63 out of 120.
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Impact of EI on Patient Satisfaction
Why is communication considered a necessary skill for healthcare staff?
It can improve patient satisfaction and outcomes.
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Goleman's Emotional Intelligence Questionnaire
What is the title of the book by Goleman and Cherniss on emotional intelligence in the workplace?
The emotionally intelligent workplace: How to select for, measure, and improve emotional intelligence in individuals, groups, and organizations.
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Dimensions of Emotional Intelligence
What was the focus of Meng and Qi's 2018 study?
The effect of an emotional intelligence intervention on reducing stress and improving communication skills of nursing students.
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Dimensions of Emotional Intelligence
What was the focus of the study by Saeid et al. regarding nurses?
The relationship between emotional intelligence and demographic variables.
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Healthcare Staff in Ambulatory Clinics
What is the focus of Rajashree K.'s 2011 study?
Training programs in communication skills for healthcare professionals and volunteers.
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Impact of EI on Patient Satisfaction
What was the mean score of communication skills for the healthcare staff?
96.80 ± 11.63 out of 120.
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Relationship Between EI and Communication Skills
What was the purpose of the study conducted by Mehrvash Amini and colleagues?
To investigate the relationship between Emotional Intelligence and communication skills of healthcare staff working at ambulatory clinics in Shiraz.
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Dimensions of Emotional Intelligence
What are the four important parts of Emotional Intelligence according to Goleman?
Self-awareness, self-regulation, self-motivation, and communication/relationship management.
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Research Methodology and Sampling
What type of study was conducted in this research?
A descriptive-analytical study.
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Limitations of the Study
What was one limitation of the study mentioned in the conclusion?
The small sample size and the use of questionnaires for measuring communication skills.
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Goleman's Emotional Intelligence Questionnaire
What tool was used to assess Emotional Intelligence in the study?
A valid and reliable Persian version of Goleman’s questionnaire.
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Dimensions of Emotional Intelligence
What relationship does the study by Merida-Lopez and Extremera explore?
The relationship between emotional intelligence and teacher burnout.
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Impact of EI on Patient Satisfaction
What mediating effect is discussed in Zhu et al.'s study?
The mediating effect of self-efficacy in the relationship between emotional intelligence and clinical communication competency of nurses.
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Impact of EI on Patient Satisfaction
What was the main aim of the study?
To determine the relationship between Emotional Intelligence and the communication skills of the staff.
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Healthcare Staff in Ambulatory Clinics
What was the aim of Salehi et al.'s Delphi study?
To reform the medical and health sciences educational system based on faculty members' views.
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Impact of EI on Patient Satisfaction
What significant relationship was found in the study?
There was a significant relationship between the total score of EI and communication skills.
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Research Methodology and Sampling
What tool was validated in the study by Trickey et al. for assessing surgery residents?
The communication assessment tool in a simulation environment.
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Impact of EI on Patient Satisfaction
What did Reed et al. investigate in their pilot study?
Whether emotional intelligence predicts breaking bad news skills in pediatric interns.
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Dimensions of Emotional Intelligence
What does a score of over 84 indicate in the EI questionnaire?
A completely appropriate status of Emotional Intelligence.
