p.16
Efficiency vs Effectiveness in Management
What does efficiency in management refer to?
Doing things right; it relates to the relationship between inputs and outputs.
p.36
Factors Reshaping Management Practices
How is globalization affecting management?
It requires managers to adapt to diverse markets and cultures.
p.17
Efficiency vs Effectiveness in Management
What is the primary focus of efficiency in management?
Achieving maximum output with minimum resources.
p.38
Management Functions: Planning, Organizing, Leading, Controlling
What must managers create to ensure customer satisfaction?
A customer responsive organization.
p.14
Roles and Responsibilities of Managers
What is the role of team leaders?
Manage activities of a work team.
p.6
Differences in Management Across Organization Sizes
Where do managers typically work?
In various organizations, including businesses, non-profits, and government agencies.
p.4
Skills Required for Effective Management
What can individuals learn about by taking a course in management?
The behaviors of their boss and coworkers.
p.11
Roles and Responsibilities of Managers
What is a primary role of managers in an organization?
To direct the activities of other people.
p.16
Definition and Importance of Management
What is management?
The process of getting things done effectively and efficiently, with and through people.
p.40
Skills Required for Effective Management
What skills are essential for effective business management?
Leadership, communication, problem-solving, and decision-making skills.
p.7
Roles and Responsibilities of Managers
What are the key components that managers focus on?
Goals, people, and structure.
p.29
Roles and Responsibilities of Managers
Why is understanding management roles important?
It helps in identifying how managers contribute to organizational success.
p.31
Roles and Responsibilities of Managers
What is the focus of the management roles approach?
It emphasizes the various roles that managers play within an organization.
p.12
Roles and Responsibilities of Managers
What are the responsibilities of top managers?
They make decisions about the direction of an organization and establish policies affecting all members.
p.24
Roles and Responsibilities of Managers
What is the main difference in managerial roles as managers move up in an organization?
They do more planning and less direct overseeing of others.
p.19
Roles and Responsibilities of Managers
What is a challenge in describing what managers do?
The job of a manager varies from organization to organization.
p.37
Factors Reshaping Management Practices
What is a significant trend in how managers manage today?
The way managers manage is changing.
p.14
Types of Managers and Their Titles
What are the titles of first-line managers?
Supervisors, shift managers, etc.
p.30
Roles and Responsibilities of Managers
What are the three primary headings of management roles?
Interpersonal roles, Decisional roles, Informational roles.
p.34
Definition and Importance of Management
What happens to organizations that are poorly managed?
They often experience a declining customer base and reduced revenues.
p.34
Definition and Importance of Management
How does management affect our daily lives?
We interact with organizations every day, making management relevant to everyone.
p.10
Roles and Responsibilities of Managers
What is a key responsibility of managers that differentiates them from nonmanagerial employees?
Managers direct and oversee the activities of others.
p.15
Management Functions: Planning, Organizing, Leading, Controlling
What is management?
Management is the process of planning, organizing, leading, and controlling resources to achieve specific goals.
p.13
Roles and Responsibilities of Managers
What is the role of middle managers?
They manage other managers and represent levels of management between first-line supervisors and top management.
p.37
Factors Reshaping Management Practices
How are managers expected to adapt in the current environment?
By managing in changing circumstances.
p.38
Skills Required for Effective Management
What role do employee attitudes and behaviors play in customer satisfaction?
They play a big role in customer satisfaction.
p.14
Roles and Responsibilities of Managers
What is the primary responsibility of first-line managers?
Directing the day-to-day activities of nonmanagerial employees.
p.30
Roles and Responsibilities of Managers
What do interpersonal roles in management involve?
Involving people (subordinates and persons outside the organization) and ceremonial duties.
p.30
Roles and Responsibilities of Managers
What is the focus of decisional roles in management?
Making decisions or choices.
p.23
Roles and Responsibilities of Managers
What factors influence what managers do?
Level in the organization, size of the organization, profit vs. not-for-profit, and national borders.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What must be done with actual performance in the controlling function?
It must be compared with previously set goals.
p.10
Roles and Responsibilities of Managers
Can managers have work duties unrelated to overseeing others?
Yes, managers may have work duties not related to overseeing others.
p.18
Management Functions: Planning, Organizing, Leading, Controlling
What does the organizing function of management entail?
Arranging resources and tasks to implement the plan.
p.27
Profit vs Not-for-Profit Management
What role do managers play in both profit and not-for-profit organizations?
They hire and motivate employees and develop internal political support.
p.4
Skills Required for Effective Management
Who can gain insight into how organizations work by taking a course in management?
Anyone who works in an organization, not just managers.
p.13
Roles and Responsibilities of Managers
Who do middle managers manage?
Other managers and possibly some nonmanagerial employees.
p.31
Characteristics of Organizations
What type of institution is Instituto Superior de Estatística e Gestão de Informação?
It is a higher education institution.
p.31
Characteristics of Organizations
Which university is associated with the Instituto Superior de Estatística e Gestão de Informação?
Universidade Nova de Lisboa.
p.39
Skills Required for Effective Management
Why is innovation considered risky for managers?
Because nothing is more risky than not innovating.
p.39
Skills Required for Effective Management
What do managers need to understand about innovation?
What, when, where, how, and why innovation can be fostered and encouraged.
p.17
Efficiency vs Effectiveness in Management
What does effectiveness in management emphasize?
Achieving the desired outcomes or goals.
p.17
Efficiency vs Effectiveness in Management
How can a manager be efficient but not effective?
By using resources wisely but failing to meet the organization's goals.
p.17
Efficiency vs Effectiveness in Management
What is an example of being effective but not efficient?
Completing a project successfully but using excessive resources.
p.23
Profit vs Not-for-Profit Management
What is the difference in management between profit and not-for-profit organizations?
Profit organizations focus on financial gain, while not-for-profit organizations prioritize social goals.
p.20
Management Functions: Planning, Organizing, Leading, Controlling
What are the four management functions?
Planning, Organizing, Leading, Controlling.
p.8
Characteristics of Organizations
What is another characteristic of organizations?
Organizations have specific goals and objectives.
p.6
Roles and Responsibilities of Managers
Who are managers?
Individuals responsible for planning, organizing, leading, and controlling resources in an organization.
p.13
Roles and Responsibilities of Managers
What is a key responsibility of middle managers?
Translating the goals set by top management into specific details.
p.36
Factors Reshaping Management Practices
What is one factor reshaping management practices?
Technological advancements.
p.12
Roles and Responsibilities of Managers
What is the primary role of top managers in an organization?
To make decisions about the organization's direction.
p.36
Factors Reshaping Management Practices
What role does data analytics play in modern management?
It helps in making informed decisions based on data-driven insights.
p.39
Roles and Responsibilities of Managers
What is one of the key responsibilities of managers regarding innovation?
Managers must not only be innovative but also foster innovation in others.
p.35
Skills Required for Effective Management
What is the foundation for building management skills?
An understanding of the management process.
p.27
Profit vs Not-for-Profit Management
What is a key similarity between managers in profit and not-for-profit organizations?
Both make decisions, set objectives, and create organizational structures.
p.27
Profit vs Not-for-Profit Management
What is the most important difference between profit and not-for-profit organizations?
Measuring performance, profit, or the 'bottom line.'
p.17
Efficiency vs Effectiveness in Management
Why is it important for managers to balance efficiency and effectiveness?
To ensure that resources are used wisely while still achieving organizational goals.
p.32
Skills Required for Effective Management
What type of knowledge do top-level managers need?
Knowledge of the industry.
p.18
Management Functions: Planning, Organizing, Leading, Controlling
What does the controlling function of management involve?
Monitoring performance and making adjustments as needed to stay on track.
p.21
Management Functions: Planning, Organizing, Leading, Controlling
What does planning in management involve?
Defining an organization’s goals, establishing a strategy for achieving those goals, and developing plans to coordinate activities.
p.5
Skills Required for Effective Management
What is a common misconception about leadership?
Many believe that good leadership is just common sense.
p.3
Characteristics of Organizations
What does the term 'Myth' refer to in the context of organizations?
A widely held but false belief or idea.
p.40
Roles and Responsibilities of Managers
What are the key responsibilities of a business manager?
Planning, organizing, leading, and controlling business operations.
p.33
Skills Required for Effective Management
What is one reason to study management?
To understand how to effectively organize and lead teams.
p.25
Characteristics of Organizations
Which university is the Instituto Superior de Estatística e Gestão de Informação affiliated with?
Universidade Nova de Lisboa.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What does leading involve in management?
Motivating employees, directing activities, selecting communication channels, and resolving conflicts.
p.36
Factors Reshaping Management Practices
What impact does remote work have on management practices?
It necessitates new communication and collaboration strategies.
p.26
Definition and Importance of Management
What is the definition of a small business?
An independently owned and operated profit-seeking enterprise with less than 250 employees in the EU or less than 500 employees in the USA.
p.26
Roles and Responsibilities of Managers
What is the primary role of a small business manager?
To act as a spokesperson, focusing outwardly.
p.26
Roles and Responsibilities of Managers
How does the role of a manager differ between small and large businesses?
In small businesses, the manager focuses outwardly as a spokesperson, while in large organizations, the manager decides resource allocation, focusing inwardly.
p.2
Roles and Responsibilities of Managers
What do managers do?
They plan, organize, lead, and control organizational resources and activities.
p.8
Characteristics of Organizations
What is one characteristic of organizations?
Organizations have a structured hierarchy.
p.24
Roles and Responsibilities of Managers
Are the differences in managerial roles based on activity or emphasis?
The differences are of degree and emphasis, but not of activity.
p.21
Management Functions: Planning, Organizing, Leading, Controlling
What is the purpose of organizing in management?
To determine what tasks are to be done, who is to do them, how tasks are grouped, who reports to whom, and where decisions are to be made.
p.8
Characteristics of Organizations
What is a third characteristic of organizations?
Organizations consist of people working together.
p.37
Factors Reshaping Management Practices
What are some factors reshaping management?
Changing workplaces, changing workforce, changing technology, and global economic uncertainties.
p.19
Roles and Responsibilities of Managers
What are the three approaches developed by management researchers to describe what managers do?
Functions, roles, and skills/competencies.
p.7
Roles and Responsibilities of Managers
Who are managers?
Individuals responsible for overseeing and coordinating the activities of an organization.
p.19
Roles and Responsibilities of Managers
What common elements do managers share despite variations in their roles?
They share some common elements in their job responsibilities.
p.38
Profit vs Not-for-Profit Management
Why are customers important to a manager's job?
Without customers, the organization wouldn't survive.
p.11
Roles and Responsibilities of Managers
How do managers differ from nonmanagerial employees?
Managers direct the activities of others, while nonmanagerial employees do not.
p.12
Types of Managers and Their Titles
What titles are commonly held by top managers?
Vice president, managing director, chief operating officer, chancellor, etc.
p.7
Characteristics of Organizations
What is a common characteristic of organizations?
A deliberate arrangement of people brought together to accomplish a specific purpose.
p.25
Characteristics of Organizations
What is the name of the institution mentioned?
Instituto Superior de Estatística e Gestão de Informação.
p.16
Efficiency vs Effectiveness in Management
What is the goal of management in terms of efficiency?
To minimize resource costs while achieving the desired output.
p.34
Definition and Importance of Management
Why is it important to study management?
To improve the way organizations are managed, as we interact with them daily.
p.29
Roles and Responsibilities of Managers
What is the focus of the management roles approach?
It emphasizes the various roles that managers play within an organization.
p.16
Efficiency vs Effectiveness in Management
What does effectiveness in management mean?
Doing the right things; it translates into goal attainment in an organization.
p.25
Differences in Management Across Organization Sizes
What aspect of the organization is highlighted?
Size of the Organization.
p.33
Skills Required for Effective Management
What is a key outcome of studying management?
Improved decision-making skills.
p.35
Skills Required for Effective Management
Why is it important to study management after graduating?
Because you will either manage or be managed in your career.
p.33
Efficiency vs Effectiveness in Management
Why is management knowledge important in organizations?
It helps in optimizing resources and achieving organizational goals.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What is the primary purpose of controlling in management?
To ensure that organizational performance aligns with set goals.
p.30
Roles and Responsibilities of Managers
What do informational roles in management entail?
Collecting, receiving, and disseminating information.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What are the steps involved in the controlling process?
Monitoring, comparing, and correcting performance.
p.18
Management Functions: Planning, Organizing, Leading, Controlling
What are the key functions that managers perform?
Planning, organizing, leading, and controlling.
p.33
Skills Required for Effective Management
How does studying management benefit career opportunities?
It enhances employability and prepares individuals for leadership roles.
p.36
Factors Reshaping Management Practices
Why is employee engagement important in reshaping management?
It leads to higher productivity and job satisfaction.
p.18
Management Functions: Planning, Organizing, Leading, Controlling
What is the primary role of managers?
To plan, organize, lead, and control resources to achieve organizational goals.
p.35
Skills Required for Effective Management
What is a common scenario for graduates in the workplace?
You will almost certainly work in an organization, be a manager, or work for a manager.
p.35
Skills Required for Effective Management
Do you need to aspire to be a manager to benefit from a management course?
No, you can gain something valuable from a course in management without aspiring to be a manager.
p.27
Profit vs Not-for-Profit Management
Is making a profit the primary focus for not-for-profit organizations?
No, making a profit for the 'owners' is not the primary focus.
p.23
Factors Reshaping Management Practices
How do national borders affect management practices?
Cultural, legal, and economic differences can influence management strategies across countries.
p.28
Factors Reshaping Management Practices
Why might management concepts differ in countries outside of free-market democracies?
Due to significant differences in economic, political, social, or cultural environments.
p.26
Characteristics of Organizations
What is the organizational design like in small businesses?
It is less complex and structured.
p.29
Roles and Responsibilities of Managers
What can be a key outcome of effectively understanding management roles?
Improved communication and collaboration within teams.
p.33
Skills Required for Effective Management
How does management study contribute to personal development?
It fosters critical thinking and problem-solving abilities.
p.9
Roles and Responsibilities of Managers
Who are managers?
Individuals responsible for planning, organizing, leading, and controlling an organization's resources.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What should be addressed in the controlling process?
Any significant deviations from the set goals.
p.10
Roles and Responsibilities of Managers
What is a common characteristic of nonmanagerial employees?
They are not responsible for overseeing others' work.
p.2
Roles and Responsibilities of Managers
Where do managers typically work?
In various organizations, including businesses, non-profits, and government agencies.
p.29
Roles and Responsibilities of Managers
How does the management roles approach benefit organizations?
By clarifying expectations and responsibilities of managers.
p.10
Roles and Responsibilities of Managers
What do nonmanagerial employees primarily do?
Work directly on a job or tasks.
p.28
Factors Reshaping Management Practices
What have studies shown about the universality of management concepts?
They have not generally supported the universality of management concepts.
p.32
Skills Required for Effective Management
What are technical skills in management?
Possessing expert job knowledge to perform work tasks.
p.18
Management Functions: Planning, Organizing, Leading, Controlling
What is the leading function in management?
Motivating and directing employees to work towards organizational goals.
p.2
Factors Reshaping Management Practices
What factors are reshaping and redefining management?
Technological advancements, globalization, and changing workforce dynamics.
p.23
Roles and Responsibilities of Managers
How does the level in the organization affect managerial roles?
Different levels may have varying responsibilities and decision-making authority.
p.23
Differences in Management Across Organization Sizes
How does the size of the organization impact management practices?
Larger organizations may require more structured management practices compared to smaller ones.
p.28
Factors Reshaping Management Practices
Which countries primarily apply the management concepts discussed?
United States, Canada, Great Britain, Australia, and other English-speaking democracies.
p.9
Definition and Importance of Management
How are goals achieved in an organization?
Through the efforts and collaboration of people.
p.26
Management Functions: Planning, Organizing, Leading, Controlling
How is planning different in small businesses compared to large businesses?
Planning is less carefully orchestrated in small businesses.
p.26
Management Functions: Planning, Organizing, Leading, Controlling
How does control in small businesses typically operate?
Control relies more on direct observation.
p.32
Skills Required for Effective Management
What are conceptual skills in management?
The ability to analyze and diagnose complex situations to facilitate good decision-making.
p.32
Skills Required for Effective Management
What interpersonal skills do managers need?
The ability to work well with others, communicate, motivate, and mentor.
p.9
Definition and Importance of Management
What is the purpose of goals in an organization?
To express the organization's purpose and guide its activities.
p.26
Characteristics of Organizations
How is the management structure in a large firm compared to a small firm?
The management job in a large firm is more structured and formal than in a small firm.
p.2
Definition and Importance of Management
What is management?
The process of planning, organizing, leading, and controlling resources to achieve organizational goals.
p.18
Roles and Responsibilities of Managers
How do managers contribute to achieving organizational goals?
By effectively coordinating resources and guiding teams.
p.18
Management Functions: Planning, Organizing, Leading, Controlling
What is involved in the planning function of management?
Setting objectives and determining a course of action for achieving those objectives.
p.2
Roles and Responsibilities of Managers
Who are managers?
Individuals who are responsible for overseeing and coordinating the work of others.
p.9
Characteristics of Organizations
What role does structure play in an organization?
It defines and limits the behavior of its members.
p.9
Roles and Responsibilities of Managers
Where do managers typically work?
In various organizations, including businesses, non-profits, and government entities.
p.32
Skills Required for Effective Management
What type of knowledge do middle and lower-level managers need?
Specialized knowledge in areas like marketing, human resources, IT, etc.
p.32
Skills Required for Effective Management
What is political skill in management?
The ability to establish the right connections to obtain needed resources for their groups.
p.28
Factors Reshaping Management Practices
What may need to be modified when working with countries like India or China?
Management concepts may need to be modified due to differing economic, political, social, or cultural environments.
p.2
Definition and Importance of Management
Why is it important to study management?
To understand how to effectively lead and organize resources to achieve goals.
