The main pillars include leadership, customer focus, process approach, improvement, evidence-based decision making, and relationship management.
A set of rules to determine if a method is out of control.
The process approach emphasizes understanding and managing interrelated processes to achieve consistent and predictable results.
Effective relationship management with stakeholders enhances collaboration and contributes to achieving quality objectives.
Leadership sets the vision and direction for quality initiatives and fosters a culture of quality within the organization.
Continuous improvement drives organizations to enhance their processes, products, and services over time.
Evidence-based decision making relies on data and information to guide decisions, ensuring they are informed and effective.
Customer focus ensures that the needs and expectations of customers are understood and met, leading to higher satisfaction.
