p.1
Roles and Responsibilities of Managers
What is the email address of the course instructor?
carlosvai@novaims.unl.pt.
p.2
Roles and Responsibilities of Managers
Who are managers?
Individuals who are responsible for overseeing and directing the work of others.
p.2
Definition and Importance of Management
What is management?
The process of planning, organizing, leading, and controlling resources to achieve organizational goals.
p.2
Roles and Responsibilities of Managers
What do managers do?
They plan, organize, lead, and control organizational resources and activities.
p.5
Skills Required for Effective Management
What is a common misconception about leadership?
Many believe that good leadership is just common sense.
p.15
Definition and Importance of Management
What is management?
Management is the process of planning, organizing, leading, and controlling resources to achieve specific goals.
p.37
Factors Reshaping Management Practices
What are some factors reshaping management?
Changing workplaces, changing workforce, changing technology, and global economic uncertainties.
p.3
Characteristics of Organizations
Qual é o nome do instituto mencionado?
Instituto Superior de Estatística e Gestão de Informação.
p.13
Roles and Responsibilities of Managers
What is a key responsibility of middle managers?
Translating the goals set by top management into specific details.
p.18
Management Functions: Planning, Organizing, Leading, Controlling
What is the primary role of managers?
To plan, organize, lead, and control organizational resources.
p.13
Roles and Responsibilities of Managers
What is the role of middle managers?
They manage other managers and represent levels of management between first-line supervisors and top management.
p.13
Roles and Responsibilities of Managers
Who do middle managers manage?
Other managers and possibly some nonmanagerial employees.
p.38
Definition and Importance of Management
Why are customers important to a manager's job?
Without customers, the organization wouldn't survive.
p.8
Characteristics of Organizations
What is one characteristic of organizations?
Organizations have a structured hierarchy.
p.31
Characteristics of Organizations
Which university is associated with the Instituto Superior de Estatística e Gestão de Informação?
Universidade Nova de Lisboa.
p.10
Differences Between Managers and Nonmanagerial Employees
How do nonmanagerial employees contribute to the organization?
They work directly on a job or tasks.
p.31
Roles and Responsibilities of Managers
What is the focus of the management roles approach?
It emphasizes the various roles that managers play within an organization.
p.6
Characteristics of Organizations
Where do managers typically work?
In various organizations, including businesses, non-profits, and government agencies.
p.33
Definition and Importance of Management
Why is it important to study management?
To understand how to effectively organize and lead teams and resources.
p.39
The Role of Innovation in Management
Why is innovation considered risky for managers?
Because nothing is more risky than not innovating.
p.8
Characteristics of Organizations
What is a third characteristic of organizations?
Organizations consist of people working together.
p.10
Differences Between Managers and Nonmanagerial Employees
Can managers have work duties unrelated to overseeing others?
Yes, managers may have work duties not related to overseeing others.
p.33
Factors Reshaping Management Practices
How does studying management benefit organizations?
It helps improve efficiency and effectiveness in achieving goals.
p.19
Roles and Responsibilities of Managers
What common elements do managers share despite variations in their jobs?
They share some common elements in their roles and responsibilities.
p.28
Factors Reshaping Management Practices
What may be necessary when applying management concepts in countries like India or China?
Concepts may need to be modified due to differing economic, political, social, or cultural environments.
p.36
Factors Reshaping Management Practices
What role does workforce diversity play in management?
It encourages inclusive practices and varied perspectives.
p.17
Skills Required for Effective Management
How is effectiveness measured?
By the degree to which objectives are achieved, indicating the impact of actions taken.
p.32
Skills Required for Effective Management
What type of knowledge do top-level managers need?
Knowledge of the industry.
p.2
Definition and Importance of Management
Why is it important to study management?
To understand how to effectively lead and organize resources to achieve goals.
p.21
Management Functions: Planning, Organizing, Leading, Controlling
What does planning in management involve?
Defining an organization’s goals, establishing an overall strategy for achieving those goals, and developing plans to coordinate activities.
p.8
Characteristics of Organizations
What is another characteristic of organizations?
Organizations have specific goals and objectives.
p.12
Types of Managers and Their Titles
What are some common titles held by top managers?
Vice president, managing director, chief operating officer, chancellor.
p.39
The Role of Innovation in Management
What do managers need to understand about innovation?
What, when, where, how, and why innovation can be fostered and encouraged.
p.36
Factors Reshaping Management Practices
What is one factor that is reshaping management practices?
Technological advancements.
p.10
Differences Between Managers and Nonmanagerial Employees
What distinguishes nonmanagerial employees from managers?
Nonmanagerial employees are not responsible for overseeing others' work.
p.17
Skills Required for Effective Management
What is the main difference between efficiency and effectiveness?
Efficiency refers to doing things right, while effectiveness refers to doing the right things.
p.6
Roles and Responsibilities of Managers
Who are managers?
Individuals responsible for planning, organizing, leading, and controlling resources within an organization.
p.12
Roles and Responsibilities of Managers
What is the role of top managers in an organization?
They make decisions about the direction of the organization and establish policies that affect all members.
p.11
Differences Between Managers and Nonmanagerial Employees
How do nonmanagerial employees differ from managers?
Nonmanagerial employees do not direct the activities of others.
p.7
Roles and Responsibilities of Managers
Who are managers?
Individuals who work in organizations to achieve specific goals.
p.9
Roles and Responsibilities of Managers
Who are managers?
Individuals responsible for overseeing and coordinating the activities of an organization.
p.39
The Role of Innovation in Management
What is a key responsibility of managers regarding innovation?
Managers must not only be innovative but also foster innovation in others.
p.32
Skills Required for Effective Management
What are conceptual skills in management?
The ability to analyze and diagnose complex situations to facilitate good decision-making.
p.25
Impact of Organizational Size on Management
Qual é um dos fatores que pode influenciar a gestão dentro de uma organização?
O tamanho da organização.
p.33
Factors Reshaping Management Practices
What role does management play in adapting to change?
Management helps organizations navigate and respond to changes in the environment.
p.32
Skills Required for Effective Management
What are technical skills in management?
Possessing expert job knowledge to perform work tasks.
p.27
Roles and Responsibilities of Managers
What do managers in not-for-profit organizations need to develop to implement programs?
Internal political support.
p.29
Roles and Responsibilities of Managers
What is the focus of the management roles approach?
It emphasizes the various roles that managers play within an organization.
p.30
Roles and Responsibilities of Managers
What do informational roles in management entail?
Collecting, receiving, and disseminating information.
p.24
Roles and Responsibilities of Managers
Are the differences in managerial roles based on activity or emphasis?
The differences are of degree and emphasis, but not of activity.
p.10
Differences Between Managers and Nonmanagerial Employees
What is a key responsibility of managers?
Directing and overseeing the activities of others.
p.37
Factors Reshaping Management Practices
How are managers expected to adapt in the current environment?
By managing in changing circumstances.
p.19
Roles and Responsibilities of Managers
What is a challenge in describing what managers do?
The job of a manager varies from organization to organization.
p.33
Skills Required for Effective Management
What skills can be developed by studying management?
Leadership, decision-making, and strategic planning skills.
p.35
Skills Required for Effective Management
What is the foundation for building management skills?
An understanding of the management process.
p.28
Factors Reshaping Management Practices
Which countries primarily apply the management concepts discussed?
United States, Canada, Great Britain, Australia, and other English-speaking democracies.
p.27
Roles and Responsibilities of Managers
What is a key similarity between managers in profit and not-for-profit organizations?
Both make decisions, set objectives, create organization structures, hire and motivate employees, and secure legitimacy.
p.14
Roles and Responsibilities of Managers
What is the role of Team Leaders?
Manage activities of a work team.
p.27
Differences Between Managers and Nonmanagerial Employees
Is making a profit the primary focus for not-for-profit organizations?
No, making a profit for the 'owners' is not the primary focus.
p.16
Definition and Importance of Management
What is management?
The process of getting things done effectively and efficiently, with and through people.
p.16
Management Functions: Planning, Organizing, Leading, Controlling
What does efficiency in management refer to?
Doing things right; it relates to the relationship between inputs and outputs.
p.26
Characteristics of Organizations
How is the management structure in a large firm compared to a small firm?
The management structure in a large firm is more structured and formal.
p.24
Roles and Responsibilities of Managers
What is the main difference in managerial roles as managers move up in an organization?
They do more planning and less direct overseeing of others.
p.11
Differences Between Managers and Nonmanagerial Employees
What is the primary role of managers in an organization?
To direct the activities of other people.
p.21
Management Functions: Planning, Organizing, Leading, Controlling
What is the purpose of organizing in management?
Determining what tasks are to be done, who is to do them, how the tasks are grouped, who reports to whom, and where decisions are to be made.
p.5
Skills Required for Effective Management
Do you need to be a manager to benefit from a management course?
No, you don't have to be a manager or aspire to be one to gain from a management course.
p.38
Roles and Responsibilities of Managers
What role do employee attitudes and behaviors play in customer satisfaction?
They play a big role in customer satisfaction.
p.23
Roles and Responsibilities of Managers
What factors influence what managers do?
Level in the organization, size of the organization, profit vs. not-for-profit, and national borders.
p.25
Characteristics of Organizations
Qual é a universidade associada ao Instituto Superior de Estatística e Gestão de Informação?
Universidade Nova de Lisboa.
p.9
Characteristics of Organizations
What is the purpose of an organization?
To achieve a goal or set of goals.
p.17
Skills Required for Effective Management
How is efficiency measured?
By the ratio of output to input, indicating how well resources are utilized.
p.4
Skills Required for Effective Management
What can individuals learn about by taking a course in management?
The behaviors of their boss and coworkers.
p.4
Skills Required for Effective Management
What is the primary benefit of taking a management course for employees?
Gaining insight into how organizations work.
p.27
Differences Between Managers and Nonmanagerial Employees
Do not-for-profit organizations have a universal measure of performance?
No, there is no universal measure in not-for-profit organizations.
p.29
Characteristics of Organizations
Which university is associated with the Instituto Superior de Estatística e Gestão de Informação?
Universidade Nova de Lisboa.
p.30
Roles and Responsibilities of Managers
What are the three primary headings of management roles?
Interpersonal roles, Decisional roles, Informational roles.
p.26
Management Functions: Planning, Organizing, Leading, Controlling
How does control in small businesses typically operate?
Control relies more on direct observation.
p.20
Management Functions: Planning, Organizing, Leading, Controlling
What are the four management functions?
Planning, Organizing, Leading, Controlling.
p.37
Factors Reshaping Management Practices
What is a significant trend in how managers manage?
The way managers manage is changing.
p.28
Factors Reshaping Management Practices
What have studies shown about the universality of management concepts?
They have not generally supported the universality of management concepts.
p.3
Characteristics of Organizations
O que representa a palavra 'Myth' no contexto do instituto?
Pode referir-se a uma crença ou ideia errônea sobre o instituto ou a estatística.
p.14
Types of Managers and Their Titles
What are some common titles for first-line managers?
Supervisors, shift managers, etc.
p.40
Definition and Importance of Management
What is the primary focus of Business Management?
To oversee and coordinate business operations effectively.
p.20
Management Functions: Planning, Organizing, Leading, Controlling
What is the purpose of the controlling function in management?
To monitor performance and make adjustments as needed.
p.40
Roles and Responsibilities of Managers
What is the contact email for Carlos Tam?
carlosvai@novaims.unl.pt.
p.32
Skills Required for Effective Management
What type of knowledge do middle and lower-level managers require?
Specialized knowledge in areas like marketing, human resources, IT, etc.
p.26
Roles and Responsibilities of Managers
How does the role of a manager differ between small and large organizations?
In small businesses, the manager focuses on external representation, while in large organizations, the manager decides resource allocation among units.
p.3
Characteristics of Organizations
Qual é a universidade associada ao instituto?
Universidade Nova de Lisboa.
p.25
Characteristics of Organizations
Qual é o nome da instituição mencionada?
Instituto Superior de Estatística e Gestão de Informação.
p.36
Factors Reshaping Management Practices
How does globalization impact management?
It requires managers to adapt to diverse markets and cultures.
p.32
Skills Required for Effective Management
What interpersonal skills do managers need?
The ability to work well with others, communicate, motivate, and mentor.
p.23
Roles and Responsibilities of Managers
In what way does the size of the organization impact management?
Larger organizations may require more structured management roles compared to smaller ones.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What is the primary purpose of controlling in management?
To ensure that things are going as they should by monitoring the organization’s performance.
p.17
Skills Required for Effective Management
Can an organization be efficient but not effective?
Yes, an organization can optimize resources but fail to meet its goals.
p.34
Definition and Importance of Management
What happens to poorly managed organizations?
They often experience a declining customer base and reduced revenues.
p.35
Roles and Responsibilities of Managers
Why is it important to study management after graduating?
Because you will either manage or be managed in your career.
p.18
Roles and Responsibilities of Managers
How do managers contribute to organizational success?
By making strategic decisions and ensuring effective resource allocation.
p.7
Characteristics of Organizations
What is a common characteristic of organizations?
A deliberate arrangement of people brought together to accomplish a specific purpose.
p.14
Roles and Responsibilities of Managers
What is the primary responsibility of first-line managers?
Directing the day-to-day activities of nonmanagerial employees.
p.18
Roles and Responsibilities of Managers
What is one key responsibility of managers?
To motivate and guide employees towards achieving organizational goals.
p.36
Factors Reshaping Management Practices
Why is sustainability important in modern management?
It addresses environmental concerns and corporate responsibility.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
How should actual performance be evaluated in the controlling process?
By comparing it with previously set goals.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What are the key components of the controlling process?
Monitoring, comparing, and correcting.
p.26
Characteristics of Organizations
What is the nature of organizational design in small businesses?
It is less complex and structured.
p.19
Roles and Responsibilities of Managers
What are the three approaches developed by management researchers to describe what managers do?
Functions, roles, and skills/competencies.
p.38
Management Functions: Planning, Organizing, Leading, Controlling
What must managers create to ensure customer satisfaction?
A customer responsive organization.
p.23
Roles and Responsibilities of Managers
How does the level in the organization affect managerial roles?
Different levels may have varying responsibilities and decision-making authority.
p.27
Differences Between Managers and Nonmanagerial Employees
What is the most important difference between profit and not-for-profit organizations?
Measuring performance, specifically profit or the 'bottom line.'
p.35
Skills Required for Effective Management
Do you need to aspire to be a manager to benefit from a management course?
No, you can gain something valuable from a course in management without aspiring to be a manager.
p.36
Factors Reshaping Management Practices
How does remote work influence management strategies?
It necessitates new communication and collaboration tools.
p.17
Skills Required for Effective Management
Can an organization be effective but not efficient?
Yes, an organization can achieve its goals but use more resources than necessary.
p.34
Definition and Importance of Management
How do we interact with organizations in our daily lives?
We interact with them every day.
p.16
Management Functions: Planning, Organizing, Leading, Controlling
What is the goal of management in terms of efficiency?
To minimize resource costs while achieving the desired output.
p.9
Roles and Responsibilities of Managers
Where do managers typically work?
In various types of organizations, including businesses, non-profits, and government entities.
p.18
Skills Required for Effective Management
What skills are essential for effective management?
Leadership, communication, problem-solving, and decision-making skills.
p.35
Roles and Responsibilities of Managers
What is a common workplace scenario regarding management?
You will almost certainly work in an organization, be a manager, or work for a manager.
p.9
Characteristics of Organizations
What does the structure of an organization define?
It defines and limits the behavior of its members.
p.23
Roles and Responsibilities of Managers
What role do national borders play in management?
They can affect management practices due to cultural, legal, and economic differences.
p.34
Definition and Importance of Management
Why is it important to study management?
Because we all have a vested interest in improving the way organizations are managed.
p.32
Skills Required for Effective Management
What is political adeptness in management?
The ability to establish the right connections to obtain needed resources for their groups.
p.16
Management Functions: Planning, Organizing, Leading, Controlling
What does effectiveness in management mean?
Doing the right things; in an organization, it translates into goal attainment.
p.30
Roles and Responsibilities of Managers
What is the focus of decisional roles in management?
Making decisions or choices.
p.22
Management Functions: Planning, Organizing, Leading, Controlling
What does leading involve in management?
Motivating employees, directing activities, selecting communication channels, and resolving conflicts.
p.4
Skills Required for Effective Management
Who can gain insight into how organizations work by taking a course in management?
Anyone who works in an organization, not just managers.
p.23
Roles and Responsibilities of Managers
How does the distinction between profit and not-for-profit organizations affect management?
Managers in profit organizations focus on financial performance, while those in not-for-profit focus on mission fulfillment.
p.26
Characteristics of Organizations
What is the definition of a small business?
An independently owned and operated profit-seeking enterprise with fewer than 250 employees (EU) or fewer than 500 employees (USA).
p.26
Roles and Responsibilities of Managers
What is the most important role of a small business manager?
To act as a spokesperson, focusing outwardly.
p.2
Factors Reshaping Management Practices
What factors are reshaping and redefining management?
Technological advancements, globalization, and changing workforce dynamics.
p.30
Roles and Responsibilities of Managers
What do interpersonal roles in management involve?
Involving people (subordinates and persons outside the organization) and ceremonial duties.
p.26
Management Functions: Planning, Organizing, Leading, Controlling
How is planning typically conducted in small businesses?
Planning is less carefully orchestrated in small businesses.
