p.1
Psychology of Compliance
What personal experience does the author share in the introduction?
The author admits to being a 'patsy' and an easy mark for various pitches.
p.1
Psychology of Compliance
What motivates the author's interest in the study of compliance?
The author's long-standing experience of being easily influenced and ending up with unwanted subscriptions and tickets.
p.4
Participant Observation Method
Who contributed to the Reader’s Reports in this edition?
Individuals like Pat Bobbs, Mark Hastings, and others.
p.2
Psychology of Compliance
What was the primary focus of the experiments conducted by the author?
To find out which psychological principles influence the tendency to comply with a request.
What new feature has been added to the latest edition of Influence?
Reader’s Reports highlighting individual experiences with the principles of influence.
What drastic measure did the store owner take to sell the jewelry?
She wrote a note to reduce the price to half, hoping to sell the items quickly.
What was the outcome of the saleswoman's mistake?
Every article was sold out at twice the original price.
p.8
Automatic Compliance Responses
What does the 'click, whirr' analogy suggest about human behavior?
It suggests that behavior can often be automatic and triggered by specific cues.
p.15
Contrast Principle in Perception
What strategy does Phil use when showing houses to customers?
He starts with undesirable 'setup' properties to make the genuine properties look better by comparison.
p.2
Psychology of Compliance
What did the author combine with experimental studies to gain insights into compliance?
Systematic immersion into the world of compliance professionals.
p.18
Cultural Significance of Reciprocity
How do cultural anthropologists view the 'web of indebtedness'?
As a unique adaptive mechanism allowing for division of labor and exchange of goods and services.
p.9
Experimental Social Psychology
What does Alfred North Whitehead suggest about civilization's advancement?
It advances by extending the number of operations we can perform without thinking.
p.16
Psychology of Compliance
What subject does Sharon excel in, despite her other grades?
Psychology, where she gets an 'A'.
p.13
Contrast Principle in Perception
What demonstration is used in psychophysics to illustrate the contrast principle?
Students place one hand in cold water and one in hot water, then both in lukewarm water, experiencing contrasting sensations.
p.1
Experimental Social Psychology
What is the author's professional role?
The author is an experimental social psychologist.
What did the university professor's experiment with Christmas cards demonstrate?
It showed the automatic response of people to reciprocate a greeting, highlighting the rule of reciprocation.
p.10
Automatic Compliance Responses
What dual purpose do discount coupons serve according to the text?
They save money and reduce the time and mental energy needed to think about savings.
p.6
Ethology and Fixed-Action Patterns
What is ethology?
The study of animals in their natural settings.
What strategy does the friend use to sell articles at a profit?
She marks the article 'Reduced from _____' to take advantage of the 'expensive = good' reaction.
p.6
Ethology and Fixed-Action Patterns
What happens if a chick does not make the 'cheep-cheep' sound?
The mother turkey will ignore or sometimes kill it.
p.13
Contrast Principle in Perception
How does the contrast principle affect our perception of weight?
If we lift a light object first and then a heavy one, we perceive the heavy object as heavier than if we had lifted it alone.
p.14
Contrast Principle in Perception
What is the effect of presenting an inexpensive item before an expensive one?
It makes the expensive item seem even more costly.
p.7
Psychology of Compliance
What does Ellen Langer's experiment demonstrate about human behavior?
Providing a reason increases the likelihood of compliance when asking for a favor.
What was the effect of Joe's unsolicited favor in the experiment?
It influenced the subject to comply with a later request for a favor.
p.1
Psychology of Compliance
What question does the author seek to answer through their research?
What factors cause one person to say yes to another person?
p.1
Psychology of Compliance
What observation does the author make about requests?
A request stated in a certain way may be rejected, while a slightly different phrasing can lead to acceptance.
How do some people exploit automatic influence in social encounters?
By structuring their requests to engage strong psychological principles.
What mistake did the head saleswoman make regarding the pricing note?
She misread the '½' as '2', selling the jewelry at twice the original price.
p.10
Ethology and Fixed-Action Patterns
What do ethologists study in relation to behavior?
They study how certain behaviors can be triggered in various species.
p.9
Automatic Compliance Responses
What shortcut do people often rely on to determine the worth of turquoise jewelry?
They rely on the price feature.
What strategy do female fireflies of the genus Photuris use to catch their prey?
They mimic the courtship signals of the Photinus males to lure them.
p.16
Psychology of Compliance
What is Sharon's actual academic performance in American History and Chemistry?
A 'D' in American History and an 'F' in Chemistry.
p.15
Contrast Principle in Perception
How do automobile dealers use the contrast principle?
They negotiate the price of a new car before suggesting additional options, making the extras seem trivial in comparison.
What critical aspect does the sense of obligation provide for social advances?
A future orientation that allows for confident resource sharing.
p.11
Automatic Compliance Responses
What triggers the passivity of the big fish during the cleaning ritual?
The undulating dance performed by the cleaner fish.
p.9
Automatic Compliance Responses
Why do we often use stereotypes and rules of thumb?
To classify things quickly and respond to complex stimuli.
p.9
Automatic Compliance Responses
What happens when the stimuli in our lives become more intricate?
We will increasingly depend on shortcuts to handle them.
What strategy did the jewelry-store owner use to sell difficult items?
Increasing the price substantially to speed up sales.
What is the rule of reciprocation?
The rule states that we should try to repay, in kind, what another person has provided us.
What does the term 'much obliged' signify in relation to the reciprocity rule?
It has become a synonym for 'thank you,' reflecting the sense of obligation that accompanies receiving favors.
p.3
Participant Observation Method
What method did the author use to study compliance tactics?
Participant observation by posing as a sales trainee.
p.6
Ethology and Fixed-Action Patterns
What triggers the mothering behavior in turkeys?
The 'cheep-cheep' sound of young turkey chicks.
p.13
Contrast Principle in Perception
What is the contrast principle in human perception?
It affects how we perceive the difference between two items presented one after another, making the second item seem more different than it actually is.
p.18
Cultural Significance of Reciprocity
According to Richard Leakey, what makes us human?
Our ancestors learned to share food and skills in a network of obligation.
p.7
Ethology and Fixed-Action Patterns
How do mother turkeys respond to their chicks?
They respond to the specific sound of baby turkeys, ensuring correct maternal behavior.
p.19
Experimental Social Psychology
What experiment did Professor Dennis Regan conduct?
An experiment on art appreciation where one subject posed as a fellow subject and performed a favor.
p.6
Ethology and Fixed-Action Patterns
How do fixed-action patterns behave?
They occur in virtually the same fashion and in the same order every time.
p.13
Contrast Principle in Perception
How does media exposure influence satisfaction with personal relationships?
Exposure to attractive models can lead to decreased satisfaction with the physical attractiveness of one's own partner.
p.15
Contrast Principle in Perception
What does the car dealer's strategy reveal about customer perception?
Customers often feel they have no one to blame but themselves for overspending after being presented with additional options.
p.13
Automatic Compliance Responses
What is a key feature of exploiters of automatic influence weapons?
They can manipulate targets with little personal force, making the manipulation appear natural.
What sales strategies did the store owner attempt to sell the jewelry?
She tried relocating the jewelry to a central display and instructed staff to push the items.
p.10
Psychology of Compliance
What is the significance of understanding our automatic behavior patterns?
They make us vulnerable to those who know how to exploit them.
What rule is pervasive in all human societies according to Gouldner?
The rule for reciprocation.
p.18
Cultural Significance of Reciprocity
What unique property of human culture is associated with the reciprocity system?
A developed system of indebtedness.
p.9
Automatic Compliance Responses
Why might relying solely on price be considered a rational approach?
It simplifies decision-making in a complex environment.
What tactic does Sid use to create a sense of urgency in customers?
He pretends to have a hearing problem and exaggerates the suit's price.
p.6
Ethology and Fixed-Action Patterns
What are fixed-action patterns?
Regular, blindly mechanical patterns of action in various species.
p.2
Psychology of Compliance
What types of individuals did the author interview during the research?
Compliance practitioners and their natural enemies, such as police officers and consumer agencies.
p.3
Psychology of Compliance
What societal trend does the author predict regarding compliance?
An increase in unthinking compliance due to the pace of modern life.
p.7
Ethology and Fixed-Action Patterns
What happens when humans have preprogrammed responses?
They can be triggered inappropriately, similar to animal fixed-action patterns.
p.11
Psychology of Compliance
What parallel is drawn between animal behavior and human behavior?
Humans also have exploiters who mimic trigger features for automatic responding.
How does the reciprocity rule affect social interactions?
It creates an obligation to repay favors, gifts, and invitations.
p.8
Six Principles of Influence
How did the behavior of jewelry-store customers relate to the principle of 'expensive = good'?
They perceived higher-priced items as more valuable, leading to increased sales.
p.7
Ethology and Fixed-Action Patterns
What activates the territorial-defense behavior in male animals?
The intrusion of another male of the same species.
p.3
Six Principles of Influence
What are the six principles discussed in the book?
Consistency, reciprocation, social proof, authority, liking, and scarcity.
What does the reciprocity rule illustrate about human behavior?
It shows that the need to reciprocate can transcend cultural differences and self-interest.
p.10
Cultural Significance of Reciprocity
What is an example of less severe exploitation of automatic behavior mentioned in the text?
The saber-toothed blenny taking advantage of a cooperative relationship between two other fish species.
p.16
Psychology of Compliance
What does Sharon claim about her relationship status?
She claims to be engaged and in love, but it's a fabrication.
p.14
Contrast Principle in Perception
What do sales motivation analysts suggest about purchasing accessories after buying a suit?
Customers tend to pay more for accessories if they buy them after the suit.
What was the favor Joe asked from the subject after the experiment?
He asked the subject to buy raffle tickets for a new car.
p.2
Psychology of Compliance
What materials did the author examine to understand compliance techniques?
Sales manuals and written materials that pass down compliance techniques.
What was the initial problem faced by the jewelry store owner?
She had trouble selling turquoise jewelry despite good quality and peak tourist season.
Why is the reciprocity rule considered a potent weapon of influence?
Because it creates a pervasive sense of obligation in human culture to repay kindnesses.
What historical event influenced Mexico's aid to Ethiopia?
Mexico sent aid to Ethiopia in 1935 when it was invaded by Italy.
p.8
Automatic Compliance Responses
What does Langer's experiment reveal about the nature of compliance?
Compliance can occur even without a substantial reason, simply by using certain trigger words.
p.15
Contrast Principle in Perception
What is the purpose of the 'setup' properties in Phil's sales strategy?
They are not intended to be sold but to enhance the appeal of genuine properties by comparison.
p.2
Participant Observation Method
What is participant observation?
A research approach where the researcher infiltrates a setting and observes from within.
p.3
Automatic Compliance Responses
What type of compliance does the author focus on in the book?
Automatic, mindless compliance.
p.9
Automatic Compliance Responses
What example illustrates how consumers operate mechanically on assumptions?
The response to discount coupons, even when they offer no savings.
How does the process of automatic influence compare to jujitsu?
Both exploit existing power rather than relying solely on one's own strength.
What does the author imply about the nature of influence?
It is sophisticated and subtle, requiring minimal effort to trigger existing influence.
p.11
Six Principles of Influence
What stereotype did the jewelry-store owner exploit?
The stereotype that 'expensive = good.'
p.4
Psychology of Compliance
What advancements have been made in the study of influence processes?
We now know more about persuasion, compliance, and change than before.
p.4
Cultural Significance of Reciprocity
What invitation is extended to new readers?
To submit similar reports for possible publication in a future edition.
p.2
Psychology of Compliance
Why did the author feel the need to broaden the scope of investigation?
To understand the importance of compliance principles beyond the laboratory and campus.
p.3
Psychology of Compliance
What does the author omit from the six principles?
The simple rule of material self-interest.
p.9
Automatic Compliance Responses
What is a consequence of using shortcuts in decision-making?
Sometimes the behavior may not be appropriate for the situation.
What is the psychological principle behind the 'expensive = good' perception?
People often associate higher prices with better quality.
p.16
Psychology of Compliance
What does Sharon want her parents to understand about her grades?
She wants them to see her academic marks in their proper perspective.
p.14
Contrast Principle in Perception
Why is the contrast principle considered virtually undetectable?
Those who use it can influence without appearing to structure the situation in their favor.
p.14
Contrast Principle in Perception
What happens when a customer enters a store intending to buy a suit?
They are likely to spend more on accessories if they purchase them after the suit.
p.16
Psychology of Compliance
What is the true nature of Sharon's claims about her health and relationships?
They are all false; she is not pregnant, engaged, or infected.
p.4
Experimental Social Psychology
What do the Reader’s Reports illustrate?
How easily and frequently we can fall victim to the influence process in everyday life.
p.10
Experimental Social Psychology
How do mimics exploit the behavior of other animals?
By copying trigger features to trick them into inappropriate actions.
p.14
Contrast Principle in Perception
How do clothing stores utilize the contrast principle when selling?
They show the expensive item first to make subsequent items seem less costly.
p.3
Psychology of Compliance
Why does the author consider material self-interest a given?
Because it is a motivational factor that deserves acknowledgment but not extensive description.
What is the relationship between the big grouper and the cleaner fish?
The big grouper gets cleaned of harmful pests, while the cleaner fish gets an easy dinner.
What are the components of the weapons of automatic influence?
Activation of power, exploitability by others, and lending force to the user.
p.6
Ethology and Fixed-Action Patterns
What does the behavior of mother turkeys illustrate about instincts?
Maternal instincts can be automatically controlled by a single sound.
p.16
Psychology of Compliance
What was the reason for the delay in Sharon's supposed marriage?
Her boyfriend's minor infection affecting their pre-marital blood tests.
What do the principles of automatic influence do to human behavior?
They direct human action based on learned psychological principles or stereotypes.
p.2
Psychology of Compliance
Who are considered compliance professionals?
Sales operators, fund-raisers, recruiters, advertisers, and others who use compliance principles effectively.
p.7
Ethology and Fixed-Action Patterns
What example demonstrates a trigger feature in robins?
A clump of robin-redbreast feathers can trigger aggressive behavior.
What negative labels are assigned to those who violate the reciprocity rule?
Moocher, ingrate, welsher.
p.13
Contrast Principle in Perception
What did studies at Arizona State and Montana State universities reveal about attractiveness ratings?
Students rated average-looking individuals as less attractive after viewing ads with unrealistically attractive models.
p.15
Contrast Principle in Perception
What can happen to a budget-sized final price when additional options are suggested?
It can balloon significantly due to the accumulation of seemingly small costs.
What was the outcome of the aid sent from Ethiopia to Mexico?
Ethiopian officials sent aid to help victims of earthquakes in Mexico City.
p.14
Contrast Principle in Perception
How can the same item appear to have different values?
Depending on the price of previously presented items.
p.19
Psychology of Compliance
What personal drive does the author mention regarding human behavior?
The author feels driven to investigate further whenever confused by human behavior.
p.7
Ethology and Fixed-Action Patterns
What is a 'trigger feature' in animal behavior?
A specific feature of an intruder that activates a fixed-action pattern.
Who are the Drubeck brothers?
Sid and Harry, who owned a men's tailor shop and used a pricing trick to influence customers.
p.6
Ethology and Fixed-Action Patterns
What did M. W. Fox's experiment demonstrate about mother turkeys?
A mother turkey will accept a stuffed polecat if it makes the 'cheep-cheep' sound.
p.13
Contrast Principle in Perception
What effect does the contrast principle have on perceptions of attractiveness?
Seeing a more attractive person first can make subsequent individuals seem less attractive than they actually are.
p.15
Contrast Principle in Perception
What effect does showing undesirable houses have on customers?
It makes the genuine properties appear more attractive, causing their 'eyes to light up'.
What was the significance of the relief aid sent between Mexico and Ethiopia in 1985?
It illustrated the long-term impact of reciprocal obligations.
p.11
Psychology of Compliance
How does the saber-toothed blenny exploit the cleaning ritual?
By mimicking the cleaner's dance to approach the big fish and then attacking it.
What did the rule for reciprocation enable in human societies?
Sophisticated systems of aid, gift giving, defense, and trade.
