What action is required to open the door?
Push or pull.
What popular movie character do most people associate AI with?
The murderbot from The Terminator.
1/397
p.17
Communication Strategies in Change Management

What action is required to open the door?

Push or pull.

p.6
AI's Role in Society

What popular movie character do most people associate AI with?

The murderbot from The Terminator.

p.7
Future of Work and AI Integration

How can AI impact our daily lives?

By transforming the way we work and live.

p.36
Challenges in Leading Change

What is proposed to explore the concept of change?

An experiment together.

p.7
AI's Role in Society

What is Artificial Intelligence (AI)?

The simulation of human intelligence in machines programmed to think and learn like humans.

p.37
Challenges in Leading Change

What personal concerns do employees have regarding change?

Loss of status, money, authority, friendships, and personal convenience.

p.37
Challenges in Leading Change

What is one reason employees resist change?

Ambiguity and uncertainty that change introduces.

p.25
Communication Strategies in Change Management

What is the metaphor used to describe the calmness of the water?

The calm-water metaphor.

p.8
Impact of AI on Employment

How much more processing power does today's smartphone have compared to NASA's computers from 1969?

Millions of times more.

p.31
Change Management Models

What did Ronald Lam emphasize in his response to the crew union?

The need to stay competitive and not revert to old ways.

p.25
Communication Strategies in Change Management

What characteristic of the water is highlighted?

The water is calm.

p.29
External and Internal Forces of Change

What does the term 'rough water' refer to in an environmental context?

Environmental instability, uncertainty, and disruptions.

p.30
Challenges in Leading Change

What is the recommended attitude to deal with rapid and unpredictable changes?

'Change or perish.'

p.20
Organizational Change Dynamics

What significant announcement did Airbnb make on April 29, 2022?

Employees could live and work from anywhere in the world.

p.35
Challenges in Leading Change

Why is optimism important for a leader?

Because the psychology of a leader often influences the psychology of the organization.

p.28
Challenges in Leading Change

What does the term 'The white-water metaphor' refer to?

It describes rough water conditions that make sailing life-threatening.

p.9
Job Security in the Age of AI

What percentage of jobs is AI predicted to take by 2050?

20%.

p.9
Job Security in the Age of AI

Which job is likely to disappear due to AI in the next 20 years?

Driver.

p.1
Disruptive Innovation Definition

What is a key focus in managing change related to AI?

Disruptive innovation.

p.46
Change Management Models

What will be learned on October 8?

How to avoid making silly yet common mistakes in the decision-making process.

p.24
Change Management Models

What is the first change management model?

Kotter's 8-Step Change Model.

p.33
Organizational Change Dynamics

How has the perception of 'long term' changed according to the text?

Today's 'long term' has become tomorrow's 'short term.'

p.9
Job Security in the Age of AI

Which medical profession could be impacted by AI advancements?

Doctor.

p.5
Future of Work and AI Integration

What potential does AI have in various industries?

Enhancing efficiency and decision-making.

p.12
Challenges in Leading Change

What is a potential bias in AI algorithms?

They can be biased against female job applicants due to insufficient training data.

p.36
Challenges in Leading Change

What is a common feeling associated with change?

Uncomfortable.

p.7
AI's Role in Society

What does AI have the potential to do?

Transform the way we work and live.

p.31
Challenges in Leading Change

What was the crew union's request to Cathay Pacific's management?

For additional crew members and longer breaks between flights.

p.37
Challenges in Leading Change

How do employees perceive the relationship between change and organizational goals?

They may see change as incompatible with the goals and interests of the organization.

p.20
Organizational Change Dynamics

What is the purpose of Airbnb's work-from-anywhere policy?

To enhance talent retention in response to COVID-19.

p.12
AI's Role in Society

Can AI help prevent the next global pandemic?

Yes, by eliminating it at the root.

p.19
External and Internal Forces of Change

What are external forces in organizational change?

Factors such as changes in consumer needs, new government laws, technological changes, economic changes, and environmental disasters.

p.41
Organizational Change Dynamics

What aspects may need to change in an organization?

Business strategy and organizational culture.

p.17
Communication Strategies in Change Management

What number is associated with the door's opening mechanism?

17.

p.30
Organizational Change Dynamics

What does the white-water metaphor suggest about change processes?

To forgo a step-by-step progressive change process.

p.5
AI's Role in Society

What is the first thing people often think of regarding AI?

Automation and machine learning.

p.23
Organizational Change Dynamics

What role do managers play as change agents?

They act as intrapreneurs and can be nominated or volunteer.

p.1
Organizational Change Dynamics

Who is associated with the topic of managing change and disruptive innovation?

Dr. Joyce Iun.

p.41
Organizational Change Dynamics

What is the nature of decision making in the context of change?

It is a process, not just a simple 'yes' or 'no'.

p.1
Organizational Change Dynamics

Which department is Dr. Joyce Iun part of?

Department of Management.

p.23
Organizational Change Dynamics

What is the role of outside consultants in organizational change?

They serve as change agents from outside the organization.

p.1
Organizational Change Dynamics

Which university is Dr. Joyce Iun affiliated with?

The Chinese University of Hong Kong.

p.40
Challenges in Leading Change

Is the corporate decision to relocate older employees to the back-of-the-house inevitable?

This is a matter of opinion and can vary based on organizational goals and values.

p.32
Challenges in Leading Change

What role does organizational culture play in change management?

A strong culture can hinder or facilitate change efforts.

p.43
Change Management Models

What is the first way to reduce negative sentiments in 'Who's Next?'

Education and communication.

p.2
Change Management Models

What are two common change management models?

Kotter's 8-Step Process and Lewin's Change Management Model.

p.43
Change Management Models

What should be clarified to reduce negative sentiments regarding relocation?

The reasons for relocation and the urgency of customer preference changes.

p.27
Change Management Models

What is the second step in Kotter's change model?

Form a powerful coalition.

p.45
Communication Strategies in Change Management

Should communication be in-house or outsourced?

This needs to be determined based on the strategy.

p.4
Disruptive Innovation Definition

Which technology is an example of disruptive innovation in printing?

3-D printer.

p.4
Disruptive Innovation Definition

What is an example of disruptive innovation in digital payments?

Apple/Ali Pay.

p.21
External and Internal Forces of Change

What internal force can lead to a change in organizational strategy?

A change in the composition of the workforce.

p.11
Job Security in the Age of AI

Can AI recognize micro expressions?

Yes, but it cannot identify the complex meanings behind them.

p.4
Disruptive Innovation Definition

What is an example of a disruptive innovation in directory services?

Yellow pages.

p.36
Challenges in Leading Change

What does the statement suggest about the nature of change?

Change is uncomfortable regardless of its scale.

p.31
Organizational Change Dynamics

Who is Ronald Lam?

The CEO of Cathay Pacific.

p.23
Organizational Change Dynamics

Who are the individuals responsible for managing the change process in organizations?

Change agents.

p.33
Organizational Change Dynamics

What was the economic crisis referred to in the text?

The worst economic crisis in 100 years.

p.5
AI's Role in Society

How does AI impact daily life?

Through applications like virtual assistants and recommendation systems.

p.9
Job Security in the Age of AI

What is one job that AI might replace in the future?

Teacher.

p.35
Challenges in Leading Change

How does optimism help in dealing with challenges?

It is essential for addressing challenges both internally and externally.

p.33
External and Internal Forces of Change

What event triggered the economic crisis mentioned?

COVID-19 pandemic.

p.13
Organizational Change Dynamics

What are the types of organizational change?

Transformational, incremental, strategic, and operational changes.

p.34
Organizational Change Dynamics

What strategy did Airbnb adopt for cost-cutting during the pandemic?

They cut slow and shallow instead of fast and deep.

p.26
Change Management Models

How does Lewin describe the change process?

As a break in the organization’s equilibrium state.

p.22
Change Management Models

What percentage of change programs succeed?

30%.

p.4
Disruptive Innovation Definition

What is the definition of disruptive innovation?

Innovations in products, services, or processes that radically change an industry’s rules of the game.

p.41
Challenges in Leading Change

How can the urgency of change be characterized?

It can be progressive or drastic.

p.2
Challenges in Leading Change

What are some challenges in leading change?

Resistance from employees, lack of clear vision, and inadequate resources.

p.21
External and Internal Forces of Change

What are external forces in the context of organizational change?

Factors that pull organizations towards change, such as changing consumer needs and wants, new government laws, technological changes, economic changes, and environmental disasters.

p.44
Communication Strategies in Change Management

What role does transparency play in the communication strategy?

It builds trust and reduces anxiety among employees regarding job security.

p.40
Challenges in Leading Change

How can management demonstrate commitment to older employees during the re-assignment process?

By providing support, training, and opportunities for growth in their new roles.

p.22
Challenges in Leading Change

What does constantly changing course indicate in leadership?

It can create confusion and hinder change efforts.

p.43
Change Management Models

What can be shared to help ease the transition?

Successful cases in person.

p.21
External and Internal Forces of Change

How do technological changes act as external forces?

They create new opportunities and challenges that organizations must adapt to, such as the integration of AI.

p.4
Disruptive Innovation Definition

What is an example of a disruptive innovation in the realm of digital environments?

Metaverse.

p.37
Challenges in Leading Change

Why do employees prefer old habits?

Because of the comfort they provide.

p.35
Challenges in Leading Change

What is essential for managing a crisis according to the text?

Optimism and imagination.

p.26
Change Management Models

What is Lewin's 3-step progressive change process?

Unfreezing, Changing, Refreezing.

p.30
Change Management Models

What is required from leaders in the face of rapid changes?

To manage change actively and quickly.

p.13
Organizational Change Dynamics

What is organizational change?

The process of modifying an organization's structure, strategies, operational methods, or culture.

p.8
Challenges in Leading Change

What metaphor did Alexis de Tocqueville use to describe the situation in Paris in January 1848?

Sleeping on a volcano.

p.12
Future of Work and AI Integration

How can we teach children to coexist with machines?

By educating them about living in a society with both humans and machines.

p.19
External and Internal Forces of Change

What are some examples of external forces that can lead to organizational change?

Changes in consumer needs, new government laws, technological changes, economic changes, and environmental disasters like COVID-19.

p.12
Job Security in the Age of AI

How can we maintain personal privacy in an AI-driven world?

By being aware of the implications of AI on privacy.

p.9
Job Security in the Age of AI

What is a personal care profession that may face job loss due to AI?

Hairdresser.

p.19
External and Internal Forces of Change

What are internal forces in organizational change?

Factors such as new strategy, changes in workforce composition, new equipment, and employee attitudinal changes.

p.42
Change Management Models

What is the next step after drafting the implementation plan?

Pilot test and select a few 'older' staff.

p.19
External and Internal Forces of Change

What internal force involves restructuring within an organization?

Changes in workforce composition.

p.22
Change Management Models

What percentage of change initiatives fail to achieve their target impact?

70%.

p.45
Communication Strategies in Change Management

What types of changes should be communicated?

Customer profile changes, preferences in store decor, merchandise, staff requirements, competition, and business results trends.

p.44
Communication Strategies in Change Management

How can management demonstrate commitment to people orientation during the re-assignment?

By emphasizing support for all employees and providing resources for transition.

p.40
Communication Strategies in Change Management

What role does employee feedback play in the communication strategy?

Employee feedback is crucial for understanding concerns and improving the communication approach.

p.34
Organizational Change Dynamics

By what percentage was the executive team's pay cut for six months?

50%.

p.27
Change Management Models

What does the fifth step of Kotter's model focus on?

Empowering action and eliminating barriers.

p.27
Change Management Models

What is the significance of planning and celebrating short-term wins?

To build momentum for the change process.

p.4
Disruptive Innovation Definition

Which product is an example of disruptive innovation in the toy industry?

Legos.

p.43
Change Management Models

What should be done with individuals who accept change?

Invite them to join the task force.

p.3
Disruptive Innovation Definition

What is disruptive innovation?

Disruptive innovation refers to a process where a smaller company with fewer resources successfully challenges established businesses, often by targeting overlooked segments.

p.3
Disruptive Innovation Definition

How does disruptive innovation typically affect established companies?

It can lead to the decline or failure of established companies as they struggle to adapt to new market dynamics.

p.25
Communication Strategies in Change Management

What is the sailing condition described in the text?

Sailing is smooth.

p.8
AI's Role in Society

How much larger was the Internet in 2020 compared to 1995?

Almost one trillion times larger.

p.35
Challenges in Leading Change

What can happen if a leader thinks they are doomed?

They probably are doomed.

p.32
Challenges in Leading Change

What is a significant challenge in leading change?

Resistance from employees.

p.13
External and Internal Forces of Change

What can trigger organizational change?

External factors like market trends, competition, and technological advancements, as well as internal factors like leadership changes and employee feedback.

p.8
Future of Work and AI Integration

What significant event in AI occurred in November 2022?

The launch of ChatGPT, gaining 100 million users in months.

p.2
Impact of AI on Employment

How does AI impact individuals?

AI affects job roles, skills required, and personal productivity.

p.38
Challenges in Leading Change

According to Kotter (1995), what is necessary for transformation?

The willingness of hundreds or thousands of people to help, often making short-term sacrifices.

p.13
Communication Strategies in Change Management

What is the importance of communication in organizational change?

Effective communication helps to reduce resistance, align stakeholders, and ensure a smooth transition.

p.32
Challenges in Leading Change

Why is it important to have a clear vision during change?

A clear vision helps align and motivate employees.

p.27
Change Management Models

What is the first step in Kotter's 8-step change model?

Create a sense of urgency.

p.4
Disruptive Innovation Definition

Why are disruptive innovations considered a threat to established businesses?

They radically change the industry's rules, potentially undermining existing business models.

p.34
Organizational Change Dynamics

By how much did Airbnb cut its marketing expenses?

$800 million.

p.27
Change Management Models

What does the third step of Kotter's model involve?

Develop vision and strategy.

p.27
Change Management Models

What is the purpose of promoting and recruiting 'buy-ins' in Kotter's model?

To gain support for the change initiative.

p.11
Job Security in the Age of AI

What is a key area where humans surpass AI?

Human sensitivity and intuition.

p.27
Change Management Models

What does the seventh step in Kotter's model emphasize?

Riding on short-term wins to produce more change.

p.11
Job Security in the Age of AI

What type of roles are considered safe from AI in the legal field?

Lawyers.

p.1
AI's Role in Society

What are the two main perspectives on AI's impact?

AI can be seen as either helpful or harmful.

p.46
Organizational Change Dynamics

When is the National Day of the People's Republic of China celebrated?

October 1.

p.3
Disruptive Innovation Definition

What is a common characteristic of disruptive innovations?

They often start in niche markets and gradually move upmarket, displacing established competitors.

p.33
Organizational Change Dynamics

What phrase did Silicon Valley startups shift from during the COVID crisis?

'Move fast and break things' to 'cut fast and cut deep.'

p.23
Organizational Change Dynamics

Who are non-managers in the context of change agents?

Change specialists and informal leaders.

p.46
Communication Strategies in Change Management

What is the purpose of the worksheet mentioned?

To make quality decisions.

p.38
Communication Strategies in Change Management

What is essential for successful change management?

Proper communication.

p.26
Change Management Models

What is the purpose of the 'Refreezing' step?

To make the change permanent through evaluation.

p.42
Change Management Models

What is the purpose of agreeing upon job re-assignment?

To draft a step-by-step implementation plan on a voluntary basis.

p.34
Organizational Change Dynamics

What significant action did Airbnb take in March 2020?

Implemented a hiring freeze.

p.42
Change Management Models

How should the success stories of the pilot test be shared?

By publishing them in the Staff Newsletter.

p.19
External and Internal Forces of Change

How can technological changes act as a force for organizational change?

By introducing new tools and processes that require adaptation.

p.40
Communication Strategies in Change Management

How can management rectify the negative impact on the company’s mission regarding people orientation?

By actively engaging with employees, addressing concerns, and emphasizing the value of all employees.

p.22
Challenges in Leading Change

What can happen when leaders stop listening?

It can lead to failure in change initiatives.

p.22
Challenges in Leading Change

What is a consequence of leaders making tough decisions?

Not making tough decisions can lead to failure in change efforts.

p.34
Organizational Change Dynamics

What happened to the founders' pay during the cost-cutting measures?

It was suspended entirely.

p.44
Communication Strategies in Change Management

What is an effective way to communicate the benefits of the job re-assignment?

Highlight how it aligns with the company's mission and enhances overall performance.

p.43
Change Management Models

What is the third way to reduce negative sentiments?

Participation and selecting people who accept change.

p.30
External and Internal Forces of Change

Why must leaders and organizations continually adapt?

Due to the lack of environmental stability and predictability.

p.9
Job Security in the Age of AI

Which profession may be affected by AI, potentially leading to its disappearance?

Soldier.

p.26
Change Management Models

What does the 'Unfreezing' step involve?

Planning and communicating to break the status quo.

p.31
Organizational Change Dynamics

What date did Ronald Lam respond to the crew union's request?

January 31, 2023.

p.5
Job Security in the Age of AI

What is a common concern about AI?

Job displacement and ethical implications.

p.42
Change Management Models

What should be established to work on possible solutions during the staff relocation?

A task force.

p.32
Challenges in Leading Change

How can communication impact change leadership?

Poor communication can lead to misunderstandings and resistance.

p.5
AI's Role in Society

What is a popular misconception about AI?

That it can fully replicate human intelligence.

p.40
Challenges in Leading Change

What should management consider when re-assigning jobs at LaFront?

Management should consider the impact on employee morale and the perception of age discrimination.

p.10
Impact of AI on Employment

What are some benefits of automation in industry?

Reduced costs, reduced risk of human error, improved workplace safety, improved efficiency and productivity, and increased accuracy.

p.38
Change Management Models

What are the two keys to success in leading change?

Empathy and communication.

p.11
Job Security in the Age of AI

Which profession is considered safest from AI and automation?

Nurses.

p.19
External and Internal Forces of Change

What impact can environmental disasters have on organizations?

They can necessitate changes in strategy and operations.

p.21
External and Internal Forces of Change

What are some examples of external forces affecting organizations?

Changing consumer needs, new government laws, technological changes like AI, economic changes, and environmental disasters such as COVID-19.

p.21
External and Internal Forces of Change

What are internal forces in the context of organizational change?

Factors that push organizations towards change, such as new organizational strategy, change in workforce composition, new equipment, and changing employee attitudes.

p.4
Disruptive Innovation Definition

Name a disruptive innovation that has impacted communication.

Google; Siri.

p.45
Communication Strategies in Change Management

Why is it important to publicize successful cases?

To promote effective communication strategies and encourage engagement.

p.22
Challenges in Leading Change

What does giving up during change initiatives signify?

It reflects a lack of resilience and can lead to failure.

p.4
Disruptive Innovation Definition

What is an example of a disruptive innovation in office supplies?

Carbon paper.

p.18
External and Internal Forces of Change

What are external forces in the context of change?

Pull factors that influence an individual's situation, such as vandalism.

p.42
Change Management Models

What is the first step in the staff relocation plan based on the calm water metaphor?

Remind staff of the urgency of change.

p.18
External and Internal Forces of Change

What incident caused serious disruptions to his life?

Mafias vandalized his home at night.

p.2
Disruptive Innovation Definition

What is disruptive innovation?

A process where a smaller company with fewer resources successfully challenges established businesses.

p.10
Job Security in the Age of AI

Which jobs are at risk of being replaced by AI by 2030?

Drivers, cashiers, travel agents, manufacturing workers, supply chain employees, waiting tables and bartending, bank tellers, military pilots and soldiers, data entry and processing, customer support, telemarketing, and fast-food workers.

p.22
Challenges in Leading Change

What is a common reason for the failure of change efforts in organizations?

Lack of effective communication.

p.10
Impact of AI on Employment

What type of tasks can AI automate?

Repetitive and routine tasks.

p.24
Change Management Models

What are the stages in Lewin's Change Management Model?

1. Unfreeze, 2. Change, 3. Refreeze.

p.45
Communication Strategies in Change Management

What is the primary message that needs to be communicated?

The urgency of change.

p.40
Communication Strategies in Change Management

What is a key component of a communication strategy to address job re-assignment rumors?

Transparency about the reasons for job re-assignment and its benefits for the organization.

p.10
AI's Role in Society

How will smart biometrics impact criminal investigations in the next 20 years?

They will solve many more crimes and reduce the crime rate.

p.43
Change Management Models

What is emphasized to encourage adaptation to change?

'Change or perish'.

p.34
Organizational Change Dynamics

What decision did Airbnb make regarding bonuses in 2020?

They announced they would not pay bonuses.

p.43
Change Management Models

What is the second way to reduce negative sentiments?

Facilitation and support.

p.11
Job Security in the Age of AI

Which profession involves creativity and is safer from AI?

Musicians.

p.22
Challenges in Leading Change

What is a risk of taking on too much during change initiatives?

It can overwhelm the organization and lead to failure.

p.43
Change Management Models

What is a suggested temporary perk to support employees during change?

Transportation allowance or training allowance.

p.27
Change Management Models

What is the overall goal of Kotter's 8-step change model?

To create a climate for change and sustain it.

p.20
Organizational Change Dynamics

What type of organizational change does Airbnb's announcement represent?

A work-from-anywhere strategy.

p.26
Change Management Models

What occurs during the 'Changing' step?

Step-by-step implementation to transition to a new state.

p.24
Change Management Models

What is the second change management model?

Lewin's Change Management Model.

p.18
External and Internal Forces of Change

What are internal forces in the context of change?

Push factors that compel an individual to change their situation, such as personal loss.

p.41
Organizational Change Dynamics

What should be reviewed when considering change?

Business results and younger customers' views on service requirements.

p.18
External and Internal Forces of Change

What personal tragedies did he experience?

His wife died and so did Daisy.

p.41
Challenges in Leading Change

What are crucial factors to consider in the decision to change?

Time constraints, financial resources (budgets), and other resources (talents).

p.18
External and Internal Forces of Change

What unfortunate event happened to his car?

It was stolen.

p.34
Organizational Change Dynamics

How many contract workers did Airbnb lay off in April 2020?

More than 500 people.

p.42
Change Management Models

What is the final step in the staff relocation plan?

Evaluate and fully implement in time.

p.4
Disruptive Innovation Definition

What is an example of a disruptive innovation in the book industry?

Kindle.

p.43
Change Management Models

What benefits of new assignments should be promoted?

Regular working hours, less hustle, and possible promotion/new career path.

p.44
Communication Strategies in Change Management

How can management involve employees in the communication process?

By encouraging feedback and open dialogue about the re-assignment plan.

p.43
Change Management Models

What type of programs can help individuals deal with changes in life?

Individual counseling and mass training programs.

p.4
Disruptive Innovation Definition

What is an example of a disruptive innovation in the travel finance sector?

Traveler’s cheques.

p.11
Job Security in the Age of AI

Which profession is involved in analyzing IT systems?

IT systems analysts.

p.11
Job Security in the Age of AI

Which profession focuses on family dynamics and is safe from AI?

Marriage and family therapists.

p.24
Change Management Models

What are the steps in Kotter's 8-Step Change Model?

1. Create urgency, 2. Form a powerful coalition, 3. Create a vision for change, 4. Communicate the vision, 5. Empower action, 6. Create quick wins, 7. Build on the change, 8. Anchor the changes in corporate culture.

p.8
Impact of AI on Employment

What potential impact does AI have on employment and quality of life?

It would revolutionize employment and quality of life for millions.

p.2
Organizational Change Dynamics

What is the nature of organizational change?

It involves shifts in strategies, structures, and processes within an organization.

p.44
Communication Strategies in Change Management

What is the primary goal of LaFront's job re-assignment plan?

To address organizational needs, not to eliminate older employees.

p.13
Challenges in Leading Change

What role does leadership play in organizational change?

Leadership is crucial for guiding the change process, motivating employees, and ensuring alignment with the organization's vision.

p.32
Challenges in Leading Change

What can happen if change is implemented too quickly?

It can lead to confusion and increased resistance.

p.41
Challenges in Leading Change

Who are the individuals responsible for driving change?

Change agents.

p.11
Job Security in the Age of AI

Name a profession that involves human sensitivity and intuition.

Therapists.

p.11
Job Security in the Age of AI

What role do personal trainers play in job security against AI?

They are considered safe from AI and automation.

p.44
Communication Strategies in Change Management

What should be included in the communication to address concerns about age discrimination?

Reassurances that the re-assignment is based on skills and organizational needs, not age.

p.21
External and Internal Forces of Change

What prompted Airbnb's work-from-anywhere policy change?

Multiple factors including the availability of technology, COVID-19, and younger employees' attitudes towards work-life balance.

p.27
Change Management Models

What is the final step in Kotter's 8-step change model?

Establish new norms and make change stick.

p.11
Job Security in the Age of AI

What is a profession that involves teaching and is safe from AI?

Teachers.

p.38
Communication Strategies in Change Management

What happens without credible communication in change management?

The hearts and minds of the troops are never captured.

p.12
Impact of AI on Employment

How can we address future job challenges posed by AI?

By developing strategies to adapt to changes in the job market.

p.44
Communication Strategies in Change Management

What should be the first step in the communication strategy regarding job re-assignment?

Acknowledge the rumors and clarify the true purpose of the re-assignment.

p.22
Challenges in Leading Change

What is one behavior that can hinder effective leadership during change?

Leaders don’t walk the talk.

p.2
Disruptive Innovation Definition

What is the purpose of the video case discussion titled 'Who's next?'

To analyze real-world examples of disruptive innovation and organizational change.

p.45
Communication Strategies in Change Management

What are some channels of communication from top to bottom?

Task force progress reports, staff newsletters, intranet, memos, annual staff dinner, departmental meetings, daily briefings.

p.45
Communication Strategies in Change Management

What is a key feature of the communication strategy?

Opening a two-way communication platform for feedback.

p.45
Communication Strategies in Change Management

What platforms can be used for two-way communication?

Hotline, blog, Facebook, intranet, information dropbox.

p.22
Challenges in Leading Change

What is a potential issue with moving too slow during change?

It can result in missed opportunities and failure.

p.21
External and Internal Forces of Change

What role do changing employee attitudes play in organizational change?

They can push organizations to adapt policies and practices to meet the needs of the workforce.

p.46
Challenges in Leading Change

We will attempt a worksheet titled ___ to make quality decisions.

Make quality decisions

p.11
AI's Potential Benefits and Risks

AI can recognize shifts in micro expressions but cannot identify the ___ behind them.

complex webs of meaning

p.30
Organizational Change Dynamics

The lack of environmental stability requires leaders to ___ and manage change actively.

continually adapt

p.21
Organizational Change Dynamics

Airbnb’s work-from-anywhere policy change is influenced by ___ availability.

technology

p.7
Artificial Intelligence Overview

AI has the potential to transform the way we ___ and ___.

work, live

p.5
Impact of AI on Employment

A common concern about AI is its potential impact on ___ and job displacement.

employment

p.23
Role of Change Agents

The individuals responsible for managing the change process are known as ___ agents.

change

p.17
Change Management Models

The number ___ indicates the action needed to open the door.

17

p.31
Challenges in Leading Change

Ronald Lam emphasized the need to stay ___ to remain competitive.

competitive

p.3
Disruptive Innovation

Disruptive innovation refers to a process where a smaller company with ___ resources is able to successfully challenge established businesses.

fewer

p.38
Communication in Change Management

Change management is impossible without proper ___.

communication

p.6
Artificial Intelligence Overview

Most people associate AI with the ___ from The Terminator.

murderbot

p.7
Artificial Intelligence Overview

Artificial Intelligence (AI) is the simulation of ___ intelligence in machines.

human

p.25
Communication in Change Management

The water is described as ___ and sailing is smooth.

calm

p.5
Artificial Intelligence Overview

AI technologies can significantly enhance ___ in various industries.

efficiency

p.26
Change Management Models

The second step in Lewin's change process is ___ to a new state.

Changing

p.27
Change Management Models

The first step in Kotter's 8-step change model is to create a sense of ___.

urgency

p.38
Communication in Change Management

Without credible communication, the hearts and minds of the ___ are never captured.

troops

p.23
Role of Change Agents

___ can be managers who are intrapreneurs or those who are nominated or volunteered.

Change agents

p.10
Impact of AI on Employment

By 2030, jobs such as ___ and ___ are at risk of being replaced by AI.

drivers, cashiers

p.33
Challenges in Leading Change

The economic crisis caused by COVID is described as the worst in ___ years.

100

p.19
Organizational Change Dynamics

Economic changes are considered ___ forces that can lead to organizational changes.

external

p.41
Change Management Models

When considering change, one must ask what’s to change, such as ___ or ___ culture.

business strategy, organizational

p.10
AI's Potential Benefits and Risks

The use of smart biometrics in the next 20 years will help solve many more ___ and reduce the ___ rate.

crimes, crime

p.41
Change Management Models

Crucial factors in decision-making include time constraints and ___ resources.

financial

p.27
Change Management Models

Establishing new ___ and making change stick is the eighth step.

norms

p.22
Challenges in Leading Change

A major issue in change management is that tough decisions are not ___ .

made

p.4
Disruptive Innovation

Apple/Ali pay represents a form of ___ innovation in the payment industry.

disruptive

p.31
Organizational Change Dynamics

Ronald Lam, CEO of Cathay Pacific, stated that they can't go back to ___ in the old days.

the old ways

p.36
Change Management Models

Change is ___ regardless of the scale.

uncomfortable

p.36
Change Management Models

Let’s do an ___ together.

experiment

p.18
Challenges in Leading Change

An internal force that acted as a push factor was the death of his ___ and ___.

wife, Daisy

p.28
Challenges in Leading Change

The water is described as ___ and sailing is life threatening.

rough

p.40
Organizational Change Dynamics

The corporate decision to relocate older employees to the ___ is seen by some as ___?

back-of-the-house, inevitable

p.33
Organizational Change Dynamics

In response to COVID in March/April 2020, Silicon Valley startups shifted from 'move fast and break things' to ___ and ___.

cut fast, cut deep

p.27
Change Management Models

The second step involves forming a powerful ___.

coalition

p.26
Change Management Models

In the unfreezing stage, key activities include ___ and ___.

planning, communicating

p.37
Challenges in Leading Change

Employees often prefer the ___ of old habits over adapting to change.

comfort

p.40
Challenges in Leading Change

In your communication strategy, it is important to emphasize that the job re-assignment is not about age but about ___ and ___ within the company.

skills, efficiency

p.32
Challenges in Leading Change

A lack of ___ can hinder the success of change initiatives.

resources

p.8
Artificial Intelligence Overview

The eruption of our volcano occurred in ___ when ChatGPT launched.

November 2022

p.8
Impact of AI on Employment

AI is expected to revolutionize ___ and quality of life for millions.

employment

p.41
Change Management Models

The urgency of change can be classified as ___ or drastic.

progressive

p.22
Challenges in Leading Change

Leaders often stop ___ during change initiatives.

listening

p.22
Challenges in Leading Change

One of the major reasons for failure in change efforts is the lack of effective ___.

communication

p.17
Organizational Change Dynamics

To open the door, you should ___ or ___ it.

push, pull

p.35
Organizational Change Dynamics

The psychology of a leader often becomes the psychology of an ___.

organization

p.18
Challenges in Leading Change

External forces that acted as pull factors include ___ vandalizing his home at night.

Mafias

p.26
Change Management Models

Lewin's 3-step progressive change process begins with ___ the status quo.

Unfreezing

p.43
Change Management Models

Facilitation and support can include offering individual counseling and ___ training programs.

mass

p.20
Organizational Change Dynamics

The organizational change at Airbnb is a response to ___ - ___ and a talent retention strategy.

COVID - 19

p.32
Challenges in Leading Change

One of the main challenges in leading changes is ___ resistance from employees.

employee

p.40
Communication in Change Management

As LaFront's management, you need to address rumors that the job re-assignment plan aims to ___ older employees.

get rid of

p.32
Challenges in Leading Change

Effective communication is crucial to overcome ___ during change initiatives.

misunderstandings

p.19
Organizational Change Dynamics

An example of an internal force is employee attitudinal ___ changes.

changes

p.26
Change Management Models

The changing phase of Lewin's model involves ___ implementation.

step-by-step

p.23
Role of Change Agents

___ consultants can also serve as change agents in the organizational change process.

Outside

p.42
Change Management Models

Setting up a ___ is crucial to work on possible solutions during the relocation process.

task force

p.42
Change Management Models

The plan includes agreeing upon job re-assignment and drafting a step-by-step implementation plan on a ___ basis.

voluntary

p.42
Change Management Models

The plan involves pilot testing and selecting a few ‘___’ staff.

older

p.44
Communication in Change Management

Highlighting the company's commitment to ___ can help alleviate fears regarding job security during the re-assignment.

diversity and inclusion

p.4
Disruptive Innovation

The ___ pages are an example of a disruptive innovation.

Yellow

p.4
Disruptive Innovation

The ___ is an example of disruptive innovation in reading technology.

Kindle

p.31
Change Management Models

The crew union requested for additional crew members and ___ breaks between flights.

longer

p.43
Change Management Models

To reduce negative sentiments, one way is through ___ and communication, which clarifies the reasons for relocation.

education

p.7
Artificial Intelligence Overview

AI machines are programmed to think and learn like ___.

humans

p.46
Organizational Change Dynamics

The National Day of the People’s Republic of China is celebrated on ___.

Oct 1, 2024

p.45
Communication in Change Management

An effective communication strategy should include a ___ communication platform to promote messages and receive feedback.

2-way

p.19
Organizational Change Dynamics

An example of an external force that can lead to organizational change is ___ changes.

technological

p.26
Change Management Models

To make the change permanent, Lewin's process involves ___ the new state.

Refreezing

p.43
Change Management Models

Inviting individuals who accept change to join the ___ can enhance participation.

task force

p.21
Organizational Change Dynamics

A change in the composition of the workforce is an example of ___ forces.

internal

p.11
AI's Potential Benefits and Risks

The only areas where humans could surpass AI are in realms like human ___ and intuition.

sensitivity

p.27
Change Management Models

The fourth step is to promote and recruit ___ for the change.

buy-ins

p.21
Organizational Change Dynamics

COVID-19 is an example of an ___ disaster affecting organizational change.

environmental

p.41
Change Management Models

What needs to be reviewed includes business results and the views of ___ customers.

younger

p.10
Impact of AI on Employment

Jobs like ___ and ___ are examples of roles that may be automated by AI.

bank tellers, fast-food workers

p.22
Challenges in Leading Change

One reason for the failure of change efforts is that leaders don’t ___ the talk.

walk

p.4
Disruptive Innovation

Traveler's cheques are an example of ___ innovation.

disruptive

p.22
Challenges in Leading Change

The reality of organizational change is that ___% of initiatives fail consistently over time.

70

p.24
Change Management Models

Another change management model is ___, which focuses on the stages of change individuals go through.

ADKAR

p.5
Artificial Intelligence Overview

AI is often associated with ___ intelligence that mimics human cognitive functions.

machine

p.9
Impact of AI on Employment

By 2050, AI is predicted to take ___% of jobs.

20

p.3
Disruptive Innovation

Disruptive innovations often start in ___ markets and move up to challenge established products.

niche

p.11
Impact of AI on Employment

Jobs that are safest from AI and automation include ___, doctors, and therapists.

nurses

p.9
Impact of AI on Employment

Another job that could be affected by AI is ___ .

soldier

p.1
AI's Potential Benefits and Risks

AI can be considered ___ when it enhances productivity and efficiency.

helpful

p.30
Challenges in Leading Change

The phrase ___ or perish emphasizes the need to adapt to rapid changes.

Change

p.38
Change Management Models

Empathy and ___ are two keys to success in leading change.

communication

p.8
Artificial Intelligence Overview

The Internet of 2020 is almost ___ times larger than the Internet of 1995.

one trillion

p.9
Impact of AI on Employment

In the next 20 years, ___ could be another profession that AI affects.

hairdresser

p.26
Change Management Models

The final step of Lewin's process includes ___ to assess the change.

evaluation

p.12
Challenges in Leading Change

AI algorithms can remain ___ against female job applicants if the training data lacks sufficient representation.

biased

p.42
Change Management Models

Success stories from the pilot test will be published in the ___ Newsletter.

Staff

p.34
Organizational Change Dynamics

Founders' pay was ___ entirely during the cost-cutting measures.

suspended

p.22
Challenges in Leading Change

According to studies, ___% of change programs succeed.

30

p.29
Challenges in Leading Change

The term 'rough water' refers to environmental ___, uncertainty, and disruptions.

instability

p.35
Challenges in Leading Change

If you think you’re ___, you probably are.

doomed

p.35
Change Management Models

Optimism is essential to deal with challenges ___ and ___.

internally, externally

p.36
Change Management Models

The number associated with the experiment is ___.

36

p.21
Organizational Change Dynamics

Changing consumer needs and wants are considered ___ forces.

external

p.28
Challenges in Leading Change

This situation is referred to as ‘___ - water metaphor.’

white

p.19
Organizational Change Dynamics

Internal forces that push for organizational change include new ___ and changes in workforce composition.

strategy

p.1
AI's Potential Benefits and Risks

AI may be seen as ___ when it leads to job displacement and ethical concerns.

harmful

p.12
Future of Work and AI Integration

A key concern is how to teach our children to live in a society where humans and ___ coexist.

machines

p.42
Change Management Models

The first step in the staff relocation plan is to remind staff of the ___ of change.

urgency

p.37
Challenges in Leading Change

A concern over personal loss of ___, money, authority, friendships, and personal convenience can lead to resistance to change.

status

p.44
Communication in Change Management

In the communication strategy, it is essential to emphasize that the job re-assignment is based on ___ and not age.

performance

p.44
Communication in Change Management

To rectify negative perceptions, management should hold ___ sessions to allow employees to voice their concerns.

open forum

p.44
Communication in Change Management

The communication strategy should include regular updates to keep employees informed about the ___ of the job re-assignment process.

progress

p.34
Organizational Change Dynamics

The executive team's pay was cut by ___% for the following 6 months.

50

p.4
Disruptive Innovation

Technologies like ___ and Siri are examples of disruptive innovations.

Google

p.5
Artificial Intelligence Overview

The first thing that comes to mind about AI is its ability to ___ data.

analyze

p.2
Artificial Intelligence Overview

The agenda includes a discussion on ___ and its impact on individuals.

AI

p.2
Organizational Change Dynamics

Understanding the nature of ___ is crucial for effective management.

organizational change

p.9
Impact of AI on Employment

One job that may disappear in the next 20 years due to AI is ___ .

driver

p.3
Disruptive Innovation

An example of disruptive innovation is the rise of ___ technology, which has transformed traditional industries.

digital

p.43
Change Management Models

To help employees step out of their comfort zone, it is beneficial to share ___ cases in person.

successful

p.21
Organizational Change Dynamics

Technological changes, such as ___, are examples of external forces.

AI

p.37
Challenges in Leading Change

One reason employees resist change is the ___ and ___ that it introduces.

ambiguity, uncertainty

p.9
Impact of AI on Employment

The job of a ___ might be at risk due to advancements in AI.

doctor

p.1
Change Management Models

The impact of AI on society requires careful ___ to balance benefits and risks.

management

p.30
Impact of AI on Employment

Organizations must manage change ___ and quickly due to unpredictability.

actively

p.10
Impact of AI on Employment

Automation in industry can lead to reduced costs and improve ___ and ___.

efficiency, productivity

p.21
Organizational Change Dynamics

Younger employees’ attitudes towards ‘___-___ balance’ are influencing organizational policies.

work-life

p.4
Disruptive Innovation

Disruptive innovation refers to innovations in products, services, or processes that radically change an industry's ___ of the game.

rules

p.34
Organizational Change Dynamics

To further reduce costs, Airbnb announced it would not pay ___ in 2020.

bonuses

p.22
Challenges in Leading Change

Constantly changing course can lead to ___ in change initiatives.

failure

p.4
Disruptive Innovation

The ___ is an example of disruptive innovation in virtual reality.

Metaverse

p.24
Change Management Models

One change management model is ___, which emphasizes the importance of creating a sense of urgency.

Kotter's 8-Step Process

p.35
Change Management Models

To manage a crisis, you need to be ___ and have ___ .

optimistic, imagination

p.2
Disruptive Innovation

Disruptive innovation refers to ___ that significantly alters the market.

technological advancements

p.45
Communication in Change Management

The urgency of change needs to be communicated regarding ___ changes in customer profiles.

consultant report summary on

p.25
Communication in Change Management

The metaphor describing the calmness of the water is called ___ - water metaphor.

calm

p.45
Communication in Change Management

The communication strategy should address customer preferences for store ___, merchandise, and staff requirements.

decors

p.5
Artificial Intelligence Overview

One of the key features of AI is its capacity for ___ learning from experience.

self

p.43
Change Management Models

Emphasizing '___ or perish' is crucial in raising the urgency of customer preference changes.

change

p.45
Communication in Change Management

Channels of communication from top to bottom include task force’s regular ___ reports.

progress

p.20
Organizational Change Dynamics

On April 29, 2022, Airbnb announced that employees could ___ and ___ from anywhere in the world.

live, work

p.19
Organizational Change Dynamics

External forces leading to organizational changes include changes in consumer ___ and ___.

needs, wants

p.2
Change Management Models

The agenda mentions ___ change management models.

two

p.38
Organizational Change Dynamics

Transformation requires hundreds or thousands of people willing to make ___ sacrifices.

short-term

p.18
Challenges in Leading Change

Another internal force that contributed to the push factors was that his ___ was stolen.

car

p.46
Change Management Models

On ___, we will learn to avoid making silly yet common mistakes in a decision-making process.

Oct 8

p.30
Change Management Models

Under the white-water metaphor, it is suggested to forgo a ___ change process.

step-by-step progressive

p.2
Challenges in Leading Change

One of the topics to be discussed is the ___ in leading changes.

challenges

p.11
Impact of AI on Employment

___ and family therapists are among the professions least likely to be replaced by AI.

Marriage

p.45
Communication in Change Management

Successful cases should be publicized on a ___ communication platform.

2-way

p.20
Organizational Change Dynamics

Airbnb's new policy focuses on a ___ - ___ - ___ approach.

work, from, anywhere

p.9
Impact of AI on Employment

AI may also impact the profession of ___ in the coming years.

teacher

p.12
AI's Potential Benefits and Risks

One question about AI's potential is whether it can help humans prevent the next global pandemic by eliminating it at the ___.

root

p.8
Artificial Intelligence Overview

Today’s smartphones have ___ times more processing power than the NASA computers used in 1969.

millions

p.33
Impact of AI on Employment

Today's 'long term' has transformed into tomorrow's ___ term.

short

p.40
Change Management Models

To rectify the negative impact on the company’s mission regarding people orientation, a communication strategy should focus on ___ and ___ with employees.

transparency, engagement

p.27
Change Management Models

Developing a ___ and strategy is the third step in the process.

vision

p.23
Role of Change Agents

Non-managers who act as change specialists or informal leaders are also considered ___ agents.

change

p.32
Challenges in Leading Change

Leaders often face challenges in aligning ___ with the new vision during change.

team goals

p.10
Impact of AI on Employment

AI can automate ___ and ___ tasks.

repetitive, routine

p.41
Change Management Models

The decision-making process regarding change is not just a ___ or ___ decision.

yes, no

p.13
Organizational Change Dynamics

Organizational change refers to the process of ___ within a company.

transformation

p.12
AI's Potential Benefits and Risks

Maintaining personal ___ is a significant concern in the age of AI.

privacy

p.34
Organizational Change Dynamics

In March 2020, Airbnb implemented a ___ freeze.

hiring

p.44
Communication in Change Management

To address rumors about job re-assignment being aimed at older employees, the first step in the communication strategy is to ensure ___ and ___ in messaging.

transparency, clarity

p.13
Organizational Change Dynamics

One key aspect of organizational change is the need for ___ among employees.

adaptability

p.13
Communication in Change Management

Successful organizational change often requires effective ___ from leadership.

communication

p.13
Challenges in Leading Change

Resistance to change can stem from fear of the ___ that change may bring.

unknown

p.41
Role of Change Agents

Identifying who the ___ are is essential in the change process.

change agents

p.22
Challenges in Leading Change

Taking on too much can hinder the success of ___ programs.

change

p.8
Challenges in Leading Change

Alexis de Tocqueville referred to the growing unease in Paris as ___ on a volcano.

sleeping

p.27
Change Management Models

Empowering action and eliminating ___ is the fifth step.

barriers

p.27
Change Management Models

Planning and celebrating ___-term wins is the sixth step.

short

p.27
Change Management Models

The seventh step is to ride on short-term wins to produce more ___.

change

p.4
Disruptive Innovation

An example of disruptive innovation is the ___ books.

Paperback

p.4
Disruptive Innovation

The introduction of ___ is an example of disruptive innovation in the toy industry.

Legos

p.1
Disruptive Innovation

Disruptive innovation often involves the integration of ___ technologies like AI.

new

p.37
Challenges in Leading Change

Employees may perceive that change is incompatible with the ___ and ___ of the organization.

goals, interest

p.12
Impact of AI on Employment

One of the unanswered questions is how we can deal with future ___ challenges.

job

p.4
Disruptive Innovation

Disruptive innovations pose a ___ to many established businesses.

threat

p.4
Disruptive Innovation

___ paper is considered a disruptive innovation.

Carbon

p.4
Disruptive Innovation

The ___ printer is an example of disruptive innovation in manufacturing.

3-D

p.34
Organizational Change Dynamics

In April 2020, Airbnb laid off the majority of its contract workers, totaling over ___ people.

500

p.34
Organizational Change Dynamics

Airbnb cut marketing expenses by ___ million dollars.

800

p.42
Change Management Models

The final step in the plan is to evaluate and fully ___ in time.

implement

p.22
Challenges in Leading Change

Moving too ___ can be detrimental to change efforts.

slow

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